KaninekareReviews of kaninekare.com

SCAM SCAM SCAM!!! No item, no refund!! I ordered Dec 20, it is April w 10, no item, tracking shows item is lost, no refund. They absolutely refuse to refund, insisting that item will arrive soon. DO NOT ORDER FROM THIS COMPANY UNLESS YOU ARE JUST LOOKING FOR SOMEWHERE TO THROW AWAY YOUR MONEY!

Total SCAM! Do not purchase anything from this company. Ordered a dog toy almost 3 months ago and still don’t have the product. Paid for it and they refuse to refund. Wouldn’t have purchased had I known the company was based in China.

Cannot reach them they took my money

Don’t be fooled by this company’s claim that this item will ship from “warehouses worldwide depending on our customer location” - it ships from China. I’m happy to order from other countries but it would be have nice for this company to be upfront and honest so customers can make decisions about where to buy products, especially when there are global supply chain challenges worldwide right now. Instead of being honest about the misleading shipping information listed online, they’ve doubled down on their policies. We will not be supporting this company further and neither should you.

If I could rate "0" starts, I would. Item is ok quality. Yes, COVID is delaying shipments but it took over 2 months for my doggy toothbrush to arrive....because it's coming from China! You can get the same item elsewhere for less and have it arrive in 1-2 days. Company does not allow refunds on sale items, which is essentially the entire store. Tracking information stated that the item left China for the US but I received the same tracking information for 2 months. Customer services was no help; they couldn't even provide a tracking number for within the US to see where the item actually was. Out of 7 emails, with initial emails asking for tracking information, the last 2 requesting a refund went unanswered. Be transparent about where your items are coming from.

Disaster! I waited 53 days for it to arrive and it was destroyed in minutes. Rip off!

DO NOT EVEN CONSIDER BUYING THIS, particularly if your dog is a chewer. I bought the "extreme" model and waited over a month for delivery from China. My 2+ year-old Parson Russell Terrier bit off two 1/2" chunks within 15 minutes and swallowed one before I caught the problem. I'm sitting here hoping it has not created a serious digestive issue.

Toy arrived after three weeks. No toothpaste in the package, so tried it with Virbac. Dog chewed on it for a while, leaving plastic bits on the floor. Second attempt was ignored. Never did receive toothpaste. Company kept making excuses. Requesting refund. Crap product. Crap service. Stay away.