Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
104 reviews
KaninecareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kaninecare is listed under Pet Stores.
Kaninecare (kaninecare.com) has 104 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 64 reviews with 1 star · Clear filters
Very bad organization. I purchased the item over 30 days ago and I have not received the item nor have I received my requested refund. This is probably a scam organization that does not fulfill orders. DO NOT PURCHASE!!!!
By Melissa T.
Ordered tooth brush regular & it shipped (from China) 12/14/23. I still don’t have it. Per tracking it went from China to LA (where I live) to Texas & now has been in Oklahoma since 12/31/23. Customer service email keeps saying it should be here soon. No US tracking #, they don’t know where it is. And have refused to refund my $. Total scam. Avoid!!!
By EW
Absolute garbage! Dog liked it but quality is non existent. I bought the green one for extreme chewers and my 33 lb Miniature Australian Shepherd, non aggressive chewer, had it ripped in pieces in 10 minutes on the first day and it had to be thrown away. Do not buy!
By Tracy
Do not order. This is a scam. I’m going to dispute. Offered discounts and then charged me full price when it went throug. They ignored my emails to cancel the order. The good reviews are fake. The shipping is from China, not the US as advertised.
By Sarah
Don’t waste your money. Item literally broke apart into pieces when my dog chewed on it for 5 minutes. They claim to be out of CA but it’s from China. I am going to dispute this charge.
By Caryn F.
I haven't received the product yet, however when making my purchase, the site charged $60 more than what the cart showed. When looking closer, they had removed all discounts. I inquired via email, and was told that I had added non-discounted items to the cart, even though the items were on sale, and showed being on sale when I added them. It's a scam with terrible customer service. Beware
By Jason S.
Wish I could like this one. Absolute rip off and was chewed and broken on the first day. My dog isn’t even a big chewer so the product is rubbish. Don’t even bother.
By Consumer
I ordered the toothbrush and the toothpaste. The toothbrush arrived on its own within a decent amount of time, but my dogs were chewing the base and there were bits of plastic everywhere. In the end I threw it away. The toothpaste never arrived, I chased them regularly and in the end they stopped replying to my emails and were really unhelpful.
By Kath R.
