Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
KafeneSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.
Kafene (kafene.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 436 reviews with 5 stars · Clear filters
Process was quick and easy! The cashier was able to process it all efficiently! Thankfully I was able to get the needed repairs done! The terms were reasonable too! Thank you!
By Nancy W.
Response from Kafene· Mar 18, 2024
So glad we were able to help!
It was awesome and fast not many requirements made it really easy !
By Diana B.
Response from Kafene· Mar 18, 2024
Thrilled you had such an easy & seamless experience!
I had a great experience! I knew with in 5 minutes that I was approved for new rims & tires! I'm super happy about it !
By Sandy B.
Response from Kafene· Feb 29, 2024
I'm so glad we were able to help -- enjoy your new rims and tires!
They are scam. They are charging me for a product that I did not receive. and they didn't give me my refund. Update 15/02/2024. They give me my refund. But Still charging me for product that I did not receive. So I have to go to the store. 22/03/2024 UPDATE. THEY PAID ME EVERYTHING. THANKS FOR FIX MY PROBLEM.
By Ricardo Javier B.
Response from Kafene· Feb 15, 2024
Ricardo, that's not at all what we want our customers to go through. Would you mind reaching out to us about it at (855) 420-0747 so we can try to fix it for you?
Very easy and convenient to get set up with and flexible with our payment options
By Gary B.
Response from Kafene· Jan 24, 2024
Gary, we’re glad to hear Kafene was able to help you. Thanks for the great review!
I really like how they are very clear about the exceptions for customers and the accessibility of the payments and terms. It has been a pleasure to work with them.
By Karla G.
Response from Kafene· Jan 24, 2024
Karla, we’re so glad you were satisfied with Kafene!
Very easy to apply and quick approval. Thank you!
By Dave
Response from Kafene· Jan 24, 2024
Appreciate your feedback, Dave!
Great prices and helpful service!
By Haley S.
Response from Kafene· Jan 10, 2024
Thank you for your kind words.
