when I got to the shop my truck was…
when I got to the shop my truck was taken in immediatly. the service was fast and done right.
By Israel L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.
Kafene (kafene.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 436 reviews with 5 stars · Clear filters
when I got to the shop my truck was taken in immediatly. the service was fast and done right.
By Israel L.
Mike, who sold me the mattress is by far the best customer service person I've ever dealt with. Very honest and very knowledgeable which made the buying process very easy.
By Brandon H.
Response from Kafene· Mar 25, 2024
So glad to hear you had a great experience!
The store inventory was great. The store manager was very helpful with the application process. I will be returning. Thanks
By Stokes
Response from Kafene· Mar 22, 2024
Thanks for your review! We love to hear experiences like yours.
Kafene was right on time for me. I was trying to make a purchase that I really didn't have enough money at the time. The young lady in customer service said we have a credit program that can probably help you out. I said really! So she was telling me about the web site. She said it only will take about five minutes to do it. She said it's nothing complicated. Very simple. Simple and fast it was. I was approved in minutes. Thanks to Kafene!😁😁
By Michael
Response from Kafene· Mar 22, 2024
So glad you found Kafene to be fast & simple! That's what we're aiming for :)
Anyone who gives them a low star rating needs to read contracts before using money lending services. I needed tires. It was going to be $1200 I didn’t have to spend. I applied for Kafene. When you sign up it explains the payoff before 90 days and after 90 days. Every payment you make explains this. So I got it paid off before the 90 days and don’t owe anything else. If you are smart about it, it works.
By Brooke A.
Customer support Lady was very knowledgeable, explained my concern away , and helped me line out my payment dates for more convenience.
By Hunter
Response from Kafene· Mar 22, 2024
Very pleased that our customer support team got you what you needed!
Doing their job
By Valerie M.
Response from Kafene· Mar 20, 2024
Very glad you had a good experience with our customer service team!
Very convenient!! Easy approval!
By Chey
Response from Kafene· Mar 20, 2024
Thank you for your review!