Thought it was a scam at first
Thought it was a scam at first. Totally wasn’t. Great customer service.
By Adam R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
New
3 reviews
Scores get a color once a company has 5 reviews.
Our services are designed to give you time and money back into your life. Save on your monthly bills, earn income on the side or do both! It's your life... live it better with Viv!
Viv (justviv.com) has 3 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
3 approved reviews, newest moderated first
Thought it was a scam at first. Totally wasn’t. Great customer service.
By Adam R.
Great company!
By kayla W.
Viv charged me for a "negotiation" despite no actual discount being received from their work. Their support has refused to provide evidence of a discount and no discount is visible in my phone bill. Customer service has been repeatedly contacted about this but refuses to assist. It is possible, because it happened to me.
By WebReviewer
Response from Viv· May 22, 2024
That's literally not possible. We don't charge clients unless savings were realized, and if the savings didn't occur, then the client is entitled to a 100% refund upon providing evidence that it was not applied. This customer should text our customer service department with their customer number and the bill in question to get this resolved. Since this is an anonymous complaint, I'm guessing it is not real.