Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
805 reviews
Jumpflex TrampolinesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
Jumpflex Trampolines (jumpflex.com) has 805 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 709 reviews with 5 stars · Clear filters
Best Customer service ever!
By Matthew P.
Response from Jumpflex Trampolines· Apr 12, 2022
Hi Matthew, Thank you for your feedback, great to hear you received the best customer service from our team. Happy bouncing. Warm Regards Sovann Jumpflex Team
We looked up what we wanted on Jumpflex's site... found it, ordered it, and received it shortly thereafter. Their website is intuitive, the experience was seamless, and the whole family is happy with the product. We started with their trampoline 2 years ago and have been adding accessories since. We're completely satisfied in every way.
By Happy Customer in U.
Response from Jumpflex Trampolines· Apr 5, 2022
Hi Happy Customer in Utah, Thank you for taking the time to leave us a review. I'm pleased to hear that your family is super happy with your Jumpflex™ and you found the purchase process seamless! We appreciate all the great feedback and we're excited to have you onboard the Jumpflex™ team for the many years to come. Warm Regards, Renee Jumpflex™ Customer Support
I recieved my trampoline within 1 week. My kids helped me assemble it and it was so much fun. Everything came in perfect condition and the parts were labeled with easy to follow instructions. My kids and I have enjoyed our new trampoline for a full month now and I have to say that this is the best investment that I have made for my family so far. They love jumping every day and I am not worried that they are going to get hurt, plus they are getting exercise while they are having fun. This is the best trampoline we have every owned!
By Amber R.
Response from Jumpflex Trampolines· Apr 4, 2022
Hi Amber, Thank you for taking the time out of your day to leave us such awesome feedback! We are very much appreciative of your 5-star review. Pleased to hear the assembly went smooth and the kids are enjoying their new Jumpflex™ trampoline. 😊 Warm regards, Weslee
We've had our 14ft trampoline for a month and we all love it! It has a great bounce and we feel safe with the netting and strong materials. Together, it took my husband and I about 2 hours to set up. The instructions were very good, the only suggestion I have is to make it clear how difficult the last few attachments are for the top of the net. You REALLY have to pull hard to get the net on the poles. I kept wondering if we did something wrong and it shouldn't be that difficult, but we finally got it. Everything else went smoothly.
By Diane
Response from Jumpflex Trampolines· Apr 5, 2022
Hi Diane, Thanks for taking the time to leave us a review. I'm pleased to hear that your family is loving their Jumpflex™! That's great to hear that your Jumpflex™ has a great bounce to it and your family feels safe and secure when using their Jumpflex™ trampoline. We appreciate the honest feedback on the safety net attachment and this is definitely something that our production team will take into consideration for further improvements to the design and assembly of our product. Warm Regards, Renee Jumpflex™ Customer Support
It's awesome!! Having such a great time with 3 grandbabies. Feels safe, strong, secure.
By Alan B.
Response from Jumpflex Trampolines· Apr 4, 2022
Hi Alan, We appreciate your 5-star review! Awesome to hear grandkids and yourself are enjoying the new Jumpflex™ trampoline. Warm regards, Weslee
Product came in 3 days after order. Accessories came in a bit later but not to long about a week later. Absolutely love the trampoline, only change would be to enterance would help of it had a clamp. This is only when my smaller children are in. The way it comes is perfect for older kids.
By Erica S.
Response from Jumpflex Trampolines· Apr 12, 2022
Hi Erica, Thanks for your feedback regarding the entrance. We love hearing from our customers and always take their feedback into consideration so that we can look to improve our designs. It's great to hear you received the trampoline quickly and didn't have to wait to long for the rest of the items. Hope the children will get many happy years jumping on our Jumpflex trampoline. Warm Regards Sovann Jumpflex Team
Our trampoline is awesome! It was delivered ahead of schedule, and was very simple to build. I had that sucker up in 2 hours! We got the 15’ version for “our 3 year old.” By that I mean for my wife and I, and our kid likes it too. We’ve already had a blast playing on it. Great build quality, great bounce, great product. 10/10
By customer
Response from Jumpflex Trampolines· Mar 30, 2022
Hi Brandon, Thank you for your 5-star review and kind words. I’m happy to hear you had a great customer experience with us. We are happy to hear your family is enjoying our products. Please feel free to contact us anytime if you have any queries or need assistance on 866 3057238 or email us at [email protected] Kind regards, Janna Long Jumpflex Customer Service Representative.
My replacement cover was ordered and came on time. I. really appreciate the quick service
By crfordy
Response from Jumpflex Trampolines· Mar 30, 2022
Hi Crfordy, Thank you for your 5-star review. I’m happy to hear you had a great customer experience with us and that your replacement order shipping was fast. Please feel free to contact us anytime if you have any queries or need assistance on 866 3057238 or email us at [email protected] Kind regards, Janna Long Jumpflex Customer Service Representative.
