Jumpflex did not deliver all of the…
UPDATE: While I can not rate the Smartshade, because I don't have one, I do want to update the status of my story. I finally did receive my credit for the missing item. Also, Jumpflex offered me a Smartshade at no cost. I did not accept the Smartshade, but I think they made an honest attempt to make things right. I do hope that this is reflective of the company, and not the initial experience. Original review: Jumpflex did not deliver all of the components that I had ordered and paid for. When I contacted them by email, they said it was FedEx. The next two times I contacted them, email and phone, they won't answer me. All I want is an honest answer as to the missing item. Very poor support.
By William J.
Response from Jumpflex Trampolines· Feb 18, 2022
Hi William, Thank you for your honest review and feedback! I am very sorry to hear your experience has not been the best. Our number 1 priority is to always make sure our customers are given the best service from the time you order to the time the order is delivered. I can see a refund was actioned by our team for the Smartshade™. Again, I do apologize your initial experience with us was poor and we hope you can still trust us and order from us. Warm regards, Weslee