Exemplary Customer Service!
I was having an issue with the VPN portion of the Jumbo application and my iPhone. Once tech support at AT&T and Apple gave me no hope except to do a clean install of my phone. Looking at my settings one last time before the wipe, I noticed that a VPN was active and defeated it. My device then worked perfectly. I reached out to Jumbo to tell them of my issue, and they responded immediately, told me there was an issue, and that a fix was in the works. This happened within 15 minutes of my email contact was sent. I am pretty blown away with this kind of response. I have decided that I I will work with their team to see if we can get Jumbo running on my device as soon as possible. I'm looking forward to using their service! Call me impressed!
By Jess Q.




