5-star customer care.…
Top notch customer support from Jumbo.Anya guided me through each step necessary to address the issue.Five stars for Jumbo customer support.
By anthony S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
506 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free Identity Theft Insurance up to $1,000,000 in less than 30 seconds.
JUMBO (jumboprivacy.com) has 506 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 479 reviews with 5 stars · Clear filters
Top notch customer support from Jumbo.Anya guided me through each step necessary to address the issue.Five stars for Jumbo customer support.
By anthony S.
Jumbo's response to my challenge was quick and the response I received solved my issues and questions. Excellent support.
By Will M.
Anya C with support has been personable, she's doing her very best to be helpful with my issue. I've been thrilled with the product itself, I'm getting an error message when I attempted to sign up for ID Theft protection/insurance that comes with a "Pro" membership. Could be that I already signed up, could be an error within the system but either way I have confidence that Jumbo's support team will get it resolved.
By Kevin M.
They responded to my request quickly and helpfully, like a real human being . Pretty rare N keating
By Customer NICK K.
If you want responsive and personalized customer service as a part of any security/privacy software you pay for, you won’t beat Jumbo. I have been pleased enough with my experiences with Jumbo that I am purchasing a second annual pro subscription as a gift for an ex-student of mine.
By Anne
Jumbo is highly responsive and always quick to solve any questions I have had. Glad to know there’s a company out there that cares enough to have highly trained, competent and professional staff.
By Elizabeth M.
But this time I definitely got lucky. I like that there are advanced features and they can be adapted to your wishes. It's a real service.
By Korgal
Quick, informative, and easy to complete instructions to fix my issue. Thank you.
By Julia