JPMorgan Chase & Co.Reviews of jpmorganchase.com

Chase Bank most definitely is not the bank that you want to do business with. The other reviews are very true ,they will close your account just a few days after opening it and will not explain the reasoning. This is a -5 star rating

Terrible customer support, they work against you instead of helping you.

Long story short. I was young in my early twenties has no experience about financial scams from real fraudster. Im victim of scam but chase treated me as a risky fraudster and closed my account. They ban me about 20 years now. I went to use other banks instead. Problem with chase is that they are too big to see you as a client. They are not on yourside. They don't want your business cause they are too big to care or to even look at evidence even if you showed them. There staff are not investigators, they will bluntly shut you down even if it's not your fault. I don't recommend doing business with them because of their too strict policies and procedures. While things could be handled better but they choose not to help you.

While traveling overseas I found that requests to transfer funds from our Chase account to a foreign exchange account failed with the response "Try again later". Requests to wire transfer funds to a European bank also failed with the same response. After returning home, I visited the local Chase branch for help with the wire transfer. I was then informed that upon discovering missing information regarding the trust owning our accounts, all accounts had been closed and could not be reopened. The accounts had been in the trust for years. We received no notice that the accounts were closed other than the sudden unavailability of the funds. The accounts totaling more than $100K have been unavailable to us for about three weeks now. Chase claims that checks are in the mail. It has been very difficult to find anyone to speak with at the Chase branch. There is no answering service, and the branch manager lacks voice mail as well.

3 weeks back. I asked for $5,000 in one-dollar bills. They asked: what do you need that amount for? I was surprised by the question and simply said — for myself. They said they didn’t have that kind of cash and would need to order it. And that I should come back next week. I came back the following week. They said they only had $2,000. Well, I understand how banks work. If they ordered $5,000, then they received $5,000. Apparently, they gave it to someone more likable. I’m a calm person until I’m pushed too far. I said — fine. When should I come for the rest? They said — next week. I came back the next week. They said there was none. They needed to ask the manager. The manager said to give me $2,000. I asked when the rest would be available. They said — next week. I came back the following week, meaning today, 5/29/2026. At the teller they said there was no money. I said I had ordered it three weeks ago and still couldn’t get it. They replied that they knew nothing about it and that I should speak to the manager. I went to the manager. It turned out not to be the same one I had spoken to the first time, apparently the head manager. He asked who had promised me the $5,000 the first time. And right then, that manager happened to walk by. He asked what was going on. She said they had given me part of it, and that I had deposited part of it back through the ATM (which, to put it mildly, is not true. I haven’t deposited cash there in several months.) Then the head manager said — I see — and let her go. I told him — she’s lying. And he said — we need to know what you need the cash for. Well, that was a first for me. I can understand when they check large cash deposits, but demanding to know why I’m withdrawing cash from my own account — that’s something I’ve never heard before. I said that I like the way it smells. They told me goodbye and said they would never give me cash again, and that if I wanted, I could use the ATM. How am I supposed to understand this? I guess I’ll have to go to a lawyer. Just what I needed — I already don’t have enough time as it is.

Disgusting experience with JPMorgan Chase Bank N.A. Our company, Circa Watch Laboratories LLC-FZ, was the victim of what we believe to be obvious credit card chargeback abuse by customer Claus Herther from Los Angeles, and JPMorgan Chase still facilitated the theft of our custom merchandise and funds despite extensive evidence being provided. This was a CUSTOM watch order. The customer filed a “merchandise not received” dispute before the published production and shipping timeline had even expired, then later received and retained the watch while still keeping the refunded funds. The customer also promised to withdraw and return us the funds. We submitted: * USPS delivery confirmation * Tracking records * Customer communications * Order documentation * Proof of shipment and delivery * Emails where the customer acknowledged possession of the watch Dispute references: * VROL Case #: 5547559095 * Transaction ID: 346076119960785 * ARN: 74073446076100063060007 * Retrieval Ref#: 607677100063 The dispute paperwork also listed JPMorgan Chase representative Freweini Goitom connected to the dispute handling process: +1 844-540-8023 Despite all evidence submitted, Freweini Goitom from Chase still sided against the merchant while the customer retained both the custom watch and the refunded funds. Absolutely unacceptable conduct from a major financial institution. They are lazy and did not even check the records of communication with the client. We are now pursuing action and escalating this matter further due to the financial damages caused to our business. Based on our experience, JPMorgan Chase appears more interested in facilitating fraudulent chargebacks than protecting legitimate merchants from abuse. Merchants should be extremely cautious dealing with Chase dispute operations. Supporting documentation, delivery evidence, and dispute records are all preserved. L - Circa Watch Laboratories

Worst bank on the planet. I would give them zero star review if I could. Horrible bank. DO NOT USE THEM. They are crooked as they come. Look up JP Morgan Chase with fraud or bank regulators and you can see ALL the trouble they are in. We banked with them for 12 years - business and consumer. We have great credit. Caused no trouble. All of a sudden we get letters saying they were closing our accounts - they would not give a reason. We had 30 days to close our acocunts - they said at no fault of our own. Our business is busines to business - our attorney said it probably one of our clients or vendors (probably a shaddy credit card processor). This became a lot of trouble for us - luckily a major bank took us immediately - they love us - bigger linesof credit - better business checking etc. Now - more shaddy bsuiness with Chase - Chase #1 profit is credit card charge back/disputes with credot cards. They encourage - WHY? because they make BILLIONS off of the fees. They encourage you to dispute charges and then if you lose they encourage you to fight it further(for more fees). This is a scam VISA and Mastercard need to fix. With Chase you can dispute whatever you want - they make it way too easy. And it's ALWAYS they Merchants fault. WHEN if fact - the majority of disputes are "friendly fraud" where the card dipsutes a charge they actually made. There are major problems with chargebacks/disputes - no should be able to dispute somethng without proof - enless they card was stolen. We have reported this many times to VISA, Mastercard, Attorney Generals Office, and the Fedrla Trade Commision. We will NEVERdo bsuiness with them again.

My corporate debit card inadvertently went through the shredder, my bad. I went down to the local branch to get a new identical same number debit card so I wouldn't have to change all my business accounts which I'm told they will do. I've had my corporate and personal account with them for several years (I was transferred over as part of the First Republic debacle). At my local branch, they were unable to find my corporate account after numerous tries. They finally found it and then she said her screen wasn't working very well, so she couldn't replace the card in kind. So before I could respond, she just went ahead and ordered a new card which completely and immediately canceled out my current debit card. I asked for that information so I could switch over my business accounts now and she said she's not able to provide me those details and I should get something in the mail in 5 to 7 days. Incompetence extraordinaire. Looking forward to changing my accounts at some point... JP Morgan Chase is not synonymous with even the most fundamental aspects of sound banking practices.