Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
3,958 reviews
Joyride HarnessSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Being a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 2,468 reviews with 5 stars · Clear filters
Clip broke after four months. They replaced with new unit.
By Jim M.
Response from Joyride Harness· Jun 15, 2019
Hi, Jim! That's not the mark of a standard harness but rather a defective product. We looked into our support history and see that an agent has issued a replacement to be sent out to you. Thank you for your time and patience while we get this resolved.
I ordered two harnesses last year. One of the buckles cracked and broke. I emailed them to see if I could get it repaired. Received an immediate response. There’s a one year warranty and they asked for pics of the buckle. Within a week we received a replacement. It’s a beefy harness, just what our Pugs need. I’ll be a repeat customer. Totally happy with their customer service and product!
By Renee B.
Love the harness for my own dogs and clients' dogs. I work on the side through Rover and found this harness to be very convenient. It's easy on/off and very secure for the dogs when walking down busy city streets. They offer 3 rings so you can put the leash wherever you want and also attach lights for night walks. The customer service is great and they offer a year warranty if need be but I haven't needed it! Highly recommend this harness!
By Kate Y.
Wow. I am so glad I did not read these reviews before deciding to purchase my Puglife harness. Mine is perfect! It fits my dog well and Im finding it easier to handle than my previous harness. No complaints here. One satisfied customer! Only reason I happened upon BBB is I was searching Google for some instructions and saw the reviews. Again, glad I didn't read these sooner.
By Sandy Hiner P.
Response from Joyride Harness· Apr 23, 2019
Sandy, we're so thrilled to hear that the harness is working out amazingly for you and your furbaby! We work closely with the BBB to resolve issues as we do have margin of error we run into, but are making improvements to make that margin of error more narrow. Thank you, thank you for your review and have an excellent day!
