Joyride HarnessReviews of joyrideharness.com

My 21 year old Morkie just received his new harness. Wow it sure is nice. Thanks so much.❤️🤗

The shipping is horrible. When tracked harness spent nine days somewhere in Georgia then spent two days in Massachusetts. Looks like the post office has it for the past three days and is expecting delivery tomorrow

My dog is is right at the last inch for a large so I ordered an extra large to see if it would fit better. And it did but after a week of wearing it, she pulled backwards so hard that the buckle snapped open. Just about 2 feet away from rush hour traffic. I had already removed the price tag which saves them from having to accept your returns even though it is just string and a price/size tag. Also, measured against the large, the strap isn't much longer between the large and extra large when both are fully extended. And the webbing is really slippery. The buckle was bigger than the large but thinner plastic which made it weak and dangerous. It's a shame because my dog hates all harnesses so the fit is genius, the execution is shoddy and so is the lack of taking responsibility for their product simply because you removed the price/size tag.

We received the wrong size and it has proven to be impossible to get the right one we have been completely dropped from the help of customer service and might I say that you have no customer service

I have purchased 4 joyride harnesses leashes and seat belts for gifts over the last few years. My son’s dog was buckled into the moving car with the equipment on and was able to pull out by breaking the buckle and leap out of the moving car. I sent an email to notify Joyride of what had happened with photos of the seat belt and the dog who had only minor injuries. They responded to the email only to say they were disappointed that happened and another part of their company would get back to me. That was 6 months ago or more and I think they won’t respond at this point. I have also had problems with exchanges when they sent the wrong color. They never sent the corrected color. They are good at selling just not so great with customer service. Their clips are plastic (but look metal) and that is why the 45 lb dog was able to break loose.

This company is spamming me to death and their emails resist spam filters. I get several emails from them a day. I have asked them to stop. No response.

Still waiting for it to be resolved after I sent it back Nov 20

I ordered a green harness by mistake. Wanted a blue harness. You can’t speak to a human being, web site was impossible to handle. Still have green harness in package it came in. You think they would have gotten (verbally) in touch with me, being a repeat customer.