JoyberriReviews of joyberri.com

Best customer service perhaps ever. They reached out to me to make sure I was good about 1 year after purchase. What?! I had them send a few things to just keep it all working at top tier. We then moved, needed a few more things, and they sent that too! Amazing.

Joyberri is a wonderful company, with excellent customer service. My experience with Raymund from Joyberriwas incredible, he was responsive ans helpful beyond words.

Our puzzle table arrived damaged. I contacted JoyBerri Customer Support and was assisted immediately by Raymund in Customer Care. The response was amazing and speaks highly of both Raymund and JoyBerri. Raymund arranged to have a replacement sent immediately and it arrived in just a couple of days. It is nice to know that there are still companies that really care about their customers.

I can’t say enough good things about Joy Berrie! Their customer service is absolutely outstanding, and they truly stand behind their products 100%. I was missing a part from my order, and as soon as I contacted them, they shipped out a replacement with no questions asked. The entire process was quick, easy, and completely hassle-free. It’s rare to find a company these days that genuinely cares about its customers the way Joy Berrie does. Their professionalism, responsiveness, and commitment to making things right have earned my trust, and I’ll gladly continue doing business with them. If you’re looking for a company that backs its products and provides exceptional customer service, I highly recommend Joy Berrie. Thank you again for going above and beyond!

I purchased a 10' Joyberri trampoline through Amazon from Joyberri. We have gotten a ton of use on the product and my son and his friends love the basketball hoop attachment. They may have loved it too much and damaged two of the outer poles due to such rough use. I contacted Customer Support seeing if there was a way to simply replace the poles due to them being bent. Nothing was wrong with the product at all, this was a most definitely a user error type problem. I was connected with a Joyberri Representative within the hour and a plan was put together to ensure that we weren't dissatisfied. Instead of sending replacement poles, Raymund offered to send an entire replacement trampoline! It arrived to our house in CA within the week, now I just have to put it together. 10/10 would recommend, I am blown away by the weight they put on customer satisfaction. The price is reflected into the product as well, its well made, and relatively easy to assemble. BUY FROM JOYBERRI IF YOU CAN.

I was very frustrated about discovering my purchase was held up by FEDEX at Fort Worth, Texas. Upon e-mailing JoyBerri, Raymund was very fast in responding and attempting to determine the hold up. I appreciate his professionalism and quality support!

We love our trampoline and the customer service is above and beyond!! Raymund was so helpful and compassionate when we unfortunately had a terrible storm that damaged ours. He went well above my expectations with fixing the situation so my kids could get back to jumping. Honestly a company that truly cares about their customers. Could not say enough wonderful things!

Joyberri customer care was amazing. Raymund at customer care quickly replied to my inquiry and was able to help us get our trampoline back up in a matter of days.