Tuesday, November 10, 2026 · Customer reviews of US businesses
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386 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Joyasdechina is listed under Jewelry & Watches.
Joyasdechina (joyasdechina.com) has 386 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 16 reviews with 3 stars · Clear filters
Some of my pens did not work 😒. I guess the package did not keep my pens in your plastic cover because the pens came unscrewed. And the invoice was literally wadded up seems as if was going to be thrown however added inside my package.
By Suzette M.
They charge too much for shipping.
By Jose M.
Response from Joyasdechina· May 10, 2022
We ship these orders from China and shipping depends on the weight and volume of what you choose (especially backpacks, key rings, scarves, these are very heavy and take up a lot of time when packing) and then there are some products that have a shipping special, such as things with a battery, lenses or glasses, makeup products, which are things that need special packaging so that we can send it and that it arrives in good condition, finally, if you take things from stationery, it is likely that it will cost of shipping and cost of the products is greatly unbalanced, since this type of merchandise are things that cost very little, however they are things that for the price they have, there is enough weight, but if you then do the final calculation of everything, the price that comes out per piece after adding the shipping because it will be very cheap since it is compensated by our low price of the products.
Two pieaces came broken but was a fast delivery
By yailin L.
Response from Joyasdechina· Dec 8, 2021
First of all, thank you for your evaluation, and then thank you for your affirmation of our delivery speed. Finally, I’m sorry to you, the goods may indeed be damaged due to collisions during the logistics. Although we have added foam bags and other anti-collision objects, accidents are always difficult because you don’t know how the couriers will treat them. These packages. However, you can rest assured that we will bear the loss. As long as the damaged goods, we will compensate in full, or resend it to you. Everything is up to you, as long as you contact our customer service
good products need to work on communication concerning product shortages
By Lanisha P.
Response from Joyasdechina· Dec 8, 2021
Hello, thank you very much for leaving us this comment, and regarding what you have commented to communicate when there is something out of stock, we send an email to the email that leaves us at the time of ordering asking for the options you prefer when things are missing, and If they do not answer us, we take for granted the option to send the order as soon as possible and return the products that are not in stock in the form of a gift card, sorry for this misunderstanding
nice products but waited too long
By candace I.
Response from Joyasdechina· Dec 8, 2021
Hello, Thank you very much for leaving us this comment and we are very sorry for the inconvenience caused, we need 3-4 business days to prepare your order and then with the standard shipping that you have chosen in this case 14-20 shipping days(5-7 days with expedited shipping ), and in the case of this order you have made, it was made on September 15 and received on October 5, so it was within the promised period, thank you very much and we hope to serve you again in the future
Shipping was extremely slow. I had to contact them for a tracking number. It took a month before I received my items. If you are needing items quickly, I would avoid placing an order through them. Items themselves were as described.
By Staci B.
Response from Joyasdechina· Dec 8, 2021
Hello, Thank you very much for leaving us this comment and we are very sorry for the inconvenience caused, we need 3-4 business days to prepare your order and then with the standard shipping that you have chosen in this case 14-20 shipping days(5-7 days with expedited shipping ), and in the case of this order you have made, it was made on September 12 and received on October 7, so it was within the promised period, We recommend taking fast shipping if you need this merchandise for your next purchases, Thank you so much for your time and hope forward to serve you again in a future with a better services
Quality is alright...it did took kinda long for it to get here ...would I order here again maybe yes
By Evelin A.
Response from Joyasdechina· Dec 8, 2021
Hello, Thank you very much for leaving us this comment and we are very sorry for the inconvenience caused, we need 3-4 business days to prepare your order and then with the standard shipping that you have chosen in this case 14-20 shipping days(5-7 days with expedited shipping ), and in the case of this order you have made, it was made on September 14 and received on October 3, so it was within the promised period, thank you very much and we hope to serve you again in the future
All the stuff is pretty but I gave it a three because my order wasn’t complete I am missing about 5 items.
By Mayra A.
Response from Joyasdechina· Jun 5, 2021
Hi Mayra We are so sorry for your experience, we checked on our end that we have talked to you on Whatsapp, and refunded the missing items to you, but you haven't been online since May 23, we also sent you a text. 5 items missing, because your have a good taste,that the 5 items of your order are running out of stock. In the meanwhile, we did launch our latest ERP system to manage out stock, syncing our inventory to our webiste instantly. We have now lowed our stockout rate less than 1%, please talk to our customer service, we will solve all your problems. Have a good day:)
