JouleryReviews of joulery.co

I placed my order months ago, nothing telling me it is on its way, no sign of all the stuff i ordered. My boyfriend previously ordered a dinosaur ring and was not refunded, but instead sent a windchime with a notice that they were out of stock. Clearly doesnt know how to handle selling items. This website is unreliable and after reading other reviews, steals money from customers without actually giving them products

Order never shipped, 2 months.

Placed my order on May 31st, order was confirmed and the status of my order simply said "Order placed". I checked my shop app continuously for the next month for shipping information and the status still just said "Order Placed". I emailed customer support on June 22nd, and received a response within 24 hours from a Renee saying that due to Covid-19 some shipments were being delayed. I decided it was an acceptable excuse and waited. And waited. I waited 3 more weeks and still not so much as an estimated shipping date, order status still says "Order Placed". Nothing to do with delayed shipping, they just never sent it out. So I emailed customer support again, said if I can't get any information about the shipment of my order I wanted a refund. No excuses this time, just an email back saying my refund would be issued in 7-10 business days. I seriously doubt they had any intention of sending me the items I purchased, and I'm not gonna hold my breath waiting on the refund either.