Fridays HealthReviews of joinfridays.com

The tat time to receive medication is too long . My refill was approved on the 3rd of October it’s the 10th and I still haven’t recvd notification that it’s shipped yet

For 2 months in a row I have made my request to have my branded medicine refilled thru the Join Fridays website, they advertise 24-48 hr response rate to get meds filled, both times took over a week requiring me to intervene to find out why the delay on their end. They use to be so good as I have been with them for a few years but for $99 per month you would expect better service than this for a simple refill request once per month. May start shopping around for better service providers. Be warned!

When I reached out to Support about this issue, instead of addressing it and making things right, they directed me here to provide feedback—so here it is. Overall, the medications have worked (which is why I’m giving 2 stars), but the customer service has been disappointing. The Providers are not friendly, they seem rushed, each call is as brief as possible, and they repeatedly ask questions I already answered in their surveys. It feels like they just want to get off the phone quickly rather than actually listen or engage. I started in January 2025, and along the way, the company has changed its model—likely due to evolving compounded Tirzepatide regulations. That’s understandable, but the lack of transparency is not. I recently discovered—six months in—that they actually do offer discounts for longer-term commitments. I received one when I first started, but was later told that option no longer existed, so I was forced onto a higher monthly rate. As a result, I’ve paid $624 more than necessary. Their response was simply, “You can change it now if you want to.” The bottom line: while the medication works, the customer experience has been frustrating, unfriendly, and costly. I feel stuck finishing out my GLP-1 journey here, but there are other providers that offer much better service (I’ve used one before that was superior).

My first order went great, shipped out fast had no issues. My second order a month later still hasn’t been delivered, they want me to go back and forth with representatives on the phone and app, nothing was getting done to solve my order issue, I ran out of medication waiting on them to ship my RX out. They charged me a membership a month later I still do not have the medication. Save your time and energy and go with another company.

Overlapping medicine with an expiration date before I finish my treatment

My personal experience has not been satisfactory, because my order was received very late, and I received very little medicine, more erinjilla than liquid... I need to talk to someone. Please... it's very important to me... Thank you.

Every was fine until they changed my pharmacy and the meds started to arrive hot; they were shipped from Texas to NJ with one ice pack. The efficacy changed and my B12 levels skyrocketed. I waited 3 weeks to get a new pharmacy and in the interim was charged $718 for 2 months. I never refilled the prescription because they couldn’t find a pharmacy (their team emailed me every day that they were working on it). Now they refuse to issue a full refund. Any suggestions????

paying is easy. website is not. signed in to the virtual waiting room 15 minutes early. waited 20 minutes past the appointment time, contacted customer service to ask for help, only to find out the provider mark me as a "no show."