Medication Never Received
I am a new member. Signing up and entering payment details was a breeze. However, I never received my first medication. I have tried contacting their customer service and getting no clear and direct response. I had scheduled a consultation because they said I had to speak with a provider first before being shipped any medication, but when I logged in to the video call, no one answered. I stayed on that screen for over an hour and nothing! This is a huge disappointment. I’m not sure what to do anymore. They were quick to charge my card immediately but they are terrible at helping me with anything at all.
By Maria C.
Response from Fridays Health· Jul 15, 2025
Thank you for sharing your feedback, even though we're truly sorry to see that you're not happy with your experience. We want you to feel supported every step of the way, and we’d love a chance to make things right. If you're open to it, please email our team at [email protected] so we can understand what went wrong and how we can help. We care about your experience and want to turn it around.



