Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,428 reviews
Fridays HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Fridays Health, our mission is to transform personalized weight management and obesity medicine. As a premier telehealth provider specializing in GLP-1 medications, we guarantee a weight loss journey tailored to your needs. Enjoy unlimited access to our team of dedicated medical experts and a fully bespoke care regimen, including well as support groups and coaching in mental health, nutrition and movement. Your Fridays insurance concierge is able to submit prior authorizations for medications like Ozempic, Mounjaro, Zepbound and Wegovy as well as deliver compounded versions like Semaglutide and Tirzepatide directly to your door from our 503a and 503b certified pharmacy partners. With round-the-clock support from our holistic care team and multiple weekly interactive sessions, Fridays Health delivers a comprehensive telemedicine service aimed at empowering your path to health and well-being. Get started!
Fridays Health (joinfridays.com) has 4,428 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 334 reviews with 4 stars · Clear filters
I’m just starting out. Really nothing to report just yet.
By Mialana
Response from Fridays Health· Apr 26, 2024
Welcome to Fridays :) If you have any questions or need additional support, please feel free to reach out to us at [email protected].
The only negative was waiting several weeks for an intake appointment when I was already on a GLP-1 with another company and was switching to compound. Otherwise so great, so easy!
By Michelle
Response from Fridays Health· Apr 25, 2024
Hi Michelle! Thank you for taking the time to leave us a review and for the positive feedback about the ease of our service once you got started. We're glad to hear that you found the process great and easy! However, I apologize for the initial wait time you experienced for your intake appointment. We understand how important it is to have a seamless transition, especially when you are switching from another service and are already on a medication regimen. We are continually working to optimize our scheduling process to reduce wait times and improve the experience for all our patients. Your satisfaction is very important to us, and we appreciate your patience and understanding. If there is anything more we can do to assist you or further improve your experience, please don't hesitate to reach out to us at [email protected].
Quick response to emails and having access to doctors has been amazing.
By Faduma
Response from Fridays Health· Apr 25, 2024
Hi Faduma! Thank you so much for taking the time to share your positive experience with our quick email responses and access to doctors. We're thrilled to hear that these aspects of our service have been beneficial for you. Our team is dedicated to ensuring that our patients can easily connect with our healthcare providers and receive the support they need swiftly. Your feedback is a wonderful affirmation of the hard work our team puts in every day. If there's anything more we can do to enhance your experience or if you have further feedback, please feel free to reach out to us at [email protected]. We are here to help and continually looking for ways to improve.
My experience with Fridays has been great overall. Customer Service has been amazing they return email within hours. My provider appointment not so much. She was late, unable to hear during the visit. Didn't really explain the process I had to get that information from CS. Refill experience ! hopefully it gets better ! I don't think it's the process just think the provider didn't do her follow up. I just wish the membership was cheaper But I am glad I got to start this journey.
By Tracey
Response from Fridays Health· Apr 26, 2024
Hi Tracey! Thank you for your thoughtful review and for sharing your experiences with Fridays. We're thrilled to hear that our customer service team has been responsive and helpful, and that your overall experience has been positive. However, we apologize for the issues you encountered during your provider appointment, including the delay and communication difficulties. We take your feedback seriously as it helps us to improve our services. We are addressing the concerns you raised about the provider's follow-up and clarity during appointments to ensure a smoother and more informative experience for all our patients. Regarding the membership costs, we continuously strive to balance affordability with the high-quality service our patients deserve. We're glad that you chose to start your health journey with us, and we're committed to making every aspect of your experience as positive as possible. If you have any more concerns or need further clarification on any part of our process, please don't hesitate to reach out to us at [email protected]. We're here to help, and we value your continued trust in us. Thank you for being part of the Fridays family!
If it were not for the confusion of automatically signing me up for zepbound when my provider and I had already had a plan of action in place to start compound Then you would have gotten 5 rather than 4 stars. Your customer service was top notch in correcting and confirming correct course once the error was reported. Thank you for quick corrective actions. I understand you are in a rather large growth period so I am extending grace.
By Dawn K.
Response from Fridays Health· Apr 26, 2024
Hi Dawn! Thank you for your understanding and for taking the time to provide feedback on your experience with Fridays. We apologize for the initial confusion regarding your treatment plan and the unintended signup for Zepbound, which was not in line with the agreed course of action with your provider. We're glad to hear, however, that our customer service team was able to quickly address and correct this error to ensure you were set on the right path. We appreciate your grace and understanding as we navigate through this period of significant growth. Our goal is always to provide the best care and support possible, and feedback like yours is invaluable in helping us refine our processes and communications. If you have any further questions or require additional assistance, please don't hesitate to contact us at [email protected]. We're here to support you every step of the way in your health journey. Thank you for choosing Fridays, and we look forward to continually serving you better!
Love the team and the quick responses! You guys are all fantastic and the webpage is helpful. Maybe a little clunky, but overall good. If there's an app, I want in! I just wish there was a "message" or inbox function so that we had easier access when issues arise or if there are questions.
By Arian
Response from Fridays Health· Apr 26, 2024
Hi Arian! Thank you for the feedback! We're in the process of building out a new patient portal which will hopefully be much better and have a message center! Should be live by the end of May :) Thank you for being a part of Fridays!
The great part was how helpful staff that I reached out to was with me. Prompt replies and problem solving. I had a different experience with provider follow through in them not showing up to appointments on time or even showing up at all!
By Jodi
Response from Fridays Health· Apr 26, 2024
Hi Jodi! Thank you for sharing your experience and providing us with valuable feedback. We're delighted to hear that our staff was helpful and responsive in addressing your concerns, as we strive to offer prompt and effective support to all our patients. However, we sincerely apologize for the issues you've faced with provider punctuality and attendance. This is certainly not the standard we aim for at Fridays, and we understand how frustrating missed appointments can be. We are addressing this issue directly with our providers to ensure reliability and to prevent such occurrences in the future. If you encounter any further issues or have additional feedback, please don't hesitate to reach out to us at [email protected]. We are committed to improving your experience and ensuring that your appointments proceed as scheduled. Thank you for your patience and for choosing Fridays. We value your trust and are here to support your health journey.
The process is easy to navigate to get started. The physicians I have worked with are friendly, and listen. The issues I have had are the follow are with connectivity during a video conference, it would be easier to just be able to do a telephone visit rather than video. I have worked with one other company where you were assigned 1 provider and you had the ability to communicate via messaging. That is an option I wish Join Fridays had. To do a follow up visit, you reach out to customer support to get option of dates/times instead of the scheduling section like when you first join, and at first that was a bit confusing. The access to life changing coaching and stuff is nice to have access to, yet I have not used it to give a full review. I just like how it is available.
By Jolene
Response from Fridays Health· Apr 26, 2024
Hi Jolene! Thank you for your thoughtful review and for highlighting both the strengths and areas for improvement in your experience with Fridays. We're glad to hear that the process to get started was easy for you and that you've found our physicians to be friendly and attentive. We appreciate your feedback regarding the challenges with video conference connectivity. We understand that this can be frustrating and are looking into alternatives, including the option for telephone visits, to ensure that you can communicate with your healthcare provider in the way that works best for you. Additionally, we take your suggestion about direct messaging with a dedicated provider seriously. Offering more personalized and consistent communication is something we are considering as part of our service enhancements to improve patient care and experience. We also recognize the confusion regarding the scheduling of follow-up visits and are working on making this process more intuitive and similar to the initial scheduling experience. This adjustment aims to provide a smoother, more user-friendly interaction with our platform (our new portal will be live by the end of May!). Thank you for acknowledging our life-changing coaching options. We hope you'll find them valuable when you decide to explore them. Your feedback is incredibly valuable to us as we continue to grow and improve. If you have any more questions or need assistance with anything else, please don't hesitate to reach out to us at [email protected]. We're here to help and ensure your experience with Fridays is nothing short of excellent. Thank you for choosing us for your healthcare needs.
