Fridays HealthReviews of joinfridays.com

Response from Fridays Health· May 2, 2024

Hi Kimberly! Thank you for sharing your feedback with us. We apologize for the difficulties you've experienced in scheduling your follow-up appointment within the requested timeframe, as well as the disruption caused by the unexpected earthquake. Your provider's call being cut short under such circumstances is certainly not the norm, and we regret that we did not follow up more appropriately. We understand how important these consultations are, and we're sorry for any stress this may have caused. Please reach out to us at [email protected] so we can assist you in rescheduling your follow-up appointment at a time that suits you and ensure that all your concerns are thoroughly addressed. We are committed to providing you with the support and care you need and improving your overall experience with Fridays. Thank you for your understanding and for helping us improve our service.

Response from Fridays Health· May 2, 2024

Hi Meredith! Thank you for taking the time to provide us with your feedback. We apologize that your experience with your doctor did not meet your expectations or the high standards we set at Fridays. It's important to us that our patients feel listened to and supported, not rushed or like just a number. We are also sorry to hear about the confusion regarding the lab tests and the billing issue that followed. We aim for a seamless and clear process, and it seems we missed the mark in your case. Please reach out to us directly at [email protected] so we can address your concerns personally and make any necessary adjustments. We value your feedback and are committed to improving your experience and ensuring your satisfaction.

Response from Fridays Health· May 2, 2024

Hi Pamela! Thank you for taking the time to share such a detailed account of your experiences with Fridays. We truly appreciate your feedback as it is crucial for our growth and helps us understand where we can improve. We're sorry to hear about the challenges you've faced, including the no-show at your first appointment and the feeling of being rushed during consultations. It’s great to hear, though, that our co-owner’s conversation provided some reassurance, and we’re glad we could address the lab charge issue promptly. Regarding your suggestion about lab tests for patients with existing PCPs, we find this to be an insightful and valuable idea. We are continuously looking for ways to make our services more flexible and cost-effective for our members, especially in today’s economic climate. Customer service is a top priority for us, and we want every interaction with Fridays to feel supportive and valuable, not just transactional. We understand the importance of making healthcare accessible and stress-free, particularly for those managing chronic conditions like rheumatoid arthritis. We would love to continue this conversation and explore ways we can support your needs better. Please feel free to reach out directly at [email protected] or through our customer portal. Your input is invaluable, and we are here to make your experience as smooth and positive as possible. Thank you again for your candid feedback and for giving us the opportunity to improve.

Response from Fridays Health· May 2, 2024

Hi LaWanda! Thank you for taking the time to share your feedback with us. We apologize for the delay in starting your appointment and the subsequent rushed feeling it caused. We aim to provide a relaxed and thorough consultation for every patient, and we regret that we did not meet this standard during your visit. We also apologize for any oversight regarding the availability of the brand name MJ and discussions about insurance options. It's crucial that these topics are covered comprehensively to ensure you have all the necessary information to make informed decisions about your healthcare. We take your concerns seriously and would like to address them directly to ensure that your needs are met and any confusion is clarified. Please reach out to us at [email protected] so we can review your case and discuss the best way forward. We're committed to providing you with a better experience and ensuring that you feel valued and informed at every step of your care with us.

Response from Fridays Health· Apr 30, 2024

Hi Amy! Thank you for sharing your experience with us. We sincerely apologize for the delay in starting your appointment and the lack of communication about being late. You're absolutely right—a simple apology can indeed go a long way, and we regret missing the opportunity to acknowledge the inconvenience caused to you. We are addressing this internally to ensure our team better communicates and manages time, so your experience can be smoother and more respectful of your schedule in the future. If you wish to discuss this further or have any suggestions, please don't hesitate to reach out at [email protected]. We value your feedback and are here to make your experience better. Thank you for your patience and understanding.

Response from Fridays Health· Apr 30, 2024

Hi Katie, thank you for taking the time to share your experience. We are truly sorry to hear about the confusion and the issues you’ve encountered with your medications, as well as the delay in our response. This is certainly not the level of service we aim to provide. We want to resolve this promptly and ensure that your concerns are addressed effectively. Could you please send us another message at [email protected], or if you prefer, we can contact you directly at a time that suits you best. We are committed to sorting out these issues as quickly as possible and improving your experience with us. Thank you for your patience and for bringing this matter to our attention. We are here to support you every step of the way.

Response from Fridays Health· Apr 26, 2024

Hi Alexis! Thank you for sharing your experience and for your kind words about our email response times. We apologize for the inconvenience you faced with setting up your asynchronous route and the difficulty connecting with your provider for the follow-up appointment. We understand how critical timely access to medication can be. Please reach out to us directly at [email protected] with your contact details. Our team is committed to resolving this issue promptly and ensuring that your medication needs are met without further delay.

Response from Fridays Health· Apr 26, 2024

Hi Beth! Thank you for your honest feedback, and we apologize for the confusion and discomfort you experienced using our website and during your interaction with your nurse practitioner. At Fridays, we strive to create a welcoming and supportive environment for all our patients, and it sounds like we missed the mark in your case. We are actively working on making our website more intuitive and user-friendly to ensure that all aspects of your healthcare, including medication refills, are clear and straightforward. Regarding your experience with our healthcare provider, we take your concerns very seriously. It’s important to us that you feel comfortable and respected during your appointments. We encourage you to reach out to us at [email protected]. We would appreciate the opportunity to connect you with another nurse practitioner who better matches your communication style and needs. Your comfort and care are our priorities, and we are here to make sure you feel supported throughout your treatment with us.