John HancockReviews of johnhancock.com

This is an absolutely horrible insurance company that just increased our LTC insurance premium by 54%. They obviously care little about their customers and I have been paying annual premiums to this company for over 10 years. Look elsewhere.

If I could give a zero I would. I am a finance professional have dealt with multiple life insurance companies over the years. No company comes close to JH in atrocious service and customer support. Their claims and support process seem specifically designed to be extremely slow (perhaps to hang on to your money as long as possible vs paying it out?) still relying on postal mail and fax machines! Nothing is easy or straightforward with this company. There are so many better options out there - do yourself a huge favor and go somewhere else.

this company is unbelievably incompetent. My parents paid premiums all their lives for long term health insurance and I am still trying to get their benefits after 7 months. They ask for reports, they are sent, and then they say they did not get them. I would never ever deal with this company. They continued to take premium payments even after my parents passed the elimination period and I have not been refunded.

John Hancock is a scam operation. I had 36.83 left over from leaving a company and this scam company send me $6.95. Stay away from companies like this. They are only in business to steel your money. I will continue posting on as many sites as I can for the rest of my life to hopefully save somebody from getting ripped off. I have more money than their entire company but it’s the point to me. STAY AWAY

I've been trying to help my mom get her retirement/ pension from JH since September. They sent a letter a few days later and sent it back as well as faxing them my POA as she's been battling breast cancer. It was been a horrific nightmare. They said a few weeks to recalculate it as she should of starting drawing it in 2015. Reach out in October, said they needed a few more weeks. I call December 23rd and still nothing. Said they have no record of correspondence with us. We call 01/13 and they will mail her her packet with her options and she'll receive within 5 days. Call yesterday, they still haven't recalculated it and need another 45 days. Now she gets a letter from them saying she's going to be fined by IRS if she doesn't start to withdrawal by her birthday. We've been trying for months. What is the hold up people?!?! She could really use her money and enjoy her retirement!! Do not recommend!!

I submitted a claim for a lost baggage article at security check in at CDG airport Paris France.. I even submitted a claim to locate lost article... since this was part of baggage check and even though the laptop was part of my baggage that the security forces me to put on a separate bin and this was lost claim filled 1/6/2025 Name of Insured: Saugato Sanyal Claim Number: M24B340587 Policy Number: 540158138 Date of Incident: 12/7/2024 Loss Description: Baggage/Personal Effects Trip Dates: 11/24/2024-12/ Their response policy language that is pertinent to this matter is as follows: The following exclusions apply to Baggage Delay and Baggage/Personal Effects Only: We will not provide benefits for any loss or damage to: 18. cellphones, smartphones, telephones, computer hardware or software; or According to the documentation provided with your claim filing, computer hardware is an excluded item on your policy, and at this time, we must regrettably decline payment of your claim. So they have craftily placed exclusions Those exclusions are not quite evident when you buy the insurance So buyer be aware They pay various online search engines to give them high ratings and rent the name of John Hancock since it is a big name insurance company The actual contract is by a no name company called Star Indemnity

Who is the Self-Proclaimed Genius that proposed it was necessary to send a form that had to be filled out by hand to a Parkinson's Disease patient? (Who explained in detail to three different representatives over the telephone why he would be unable to fill out a handwritten form - but they required it anyway because it was company policy). And to iterate the inane performance of John Hancock corporate personnel the complaint form requires a handwritten signature for it to be processed. I had offered to appear in person at a Houston, TX location to validate my identity because I do understand that is important but apparently. John Hancock does not have an office in Houston where I could take care of that task. If John Hancock is such a large, efficient and customer-service oriented company, why don't they have an office in one of the larger cities in the United States? I now know why incest is illegal because of the mental deficiencies that this person's parents generated because they were brother and sister when they gave birth to this person who chooses not to use common sense. I am intentionally not including my account number because I intend to file this complaint with every public entity I can think of and see what kind of lame and incompetent excuse that the leadership of John Hancock could provide. I would be extremely wary of placing money with this company for investment because if they cannot use common sense, they do not need to be responsible for my future income.

If I got a dime for every time their website or app was down, I'd be a millionaire.