John HancockReviews of johnhancock.com

Initiated a 401K rollover to my Fidelity rollover IRA over 2 weeks ago. I did this online via Hancock's website providing everything they should need to do this including account # for my fidelity rollover IRA. Two weeks later, no indication anything has happened. Money I moved to money market in preparation for the transfer still sitting there. No acknowledgement on the site I had even requested the transfer or that it was in progress. While I am not a million dollar client, the sums involved here are not inconsequential (about $140K or so). Tried contacting them by phone to inquire. After an interminable wait on hold was sent elsewhere. They take no responsibility for a custodian-to-custodian rollover initiated on their own website. Customer service was rude and made my blood boil. This seems like a ham handed way of keeping their grubby mitts on AUM. They are thieves and belong in leg irons.

An atrocious and disreputable firm with negative customer service. IMHO (yes, I’m experienced/qualified) an HR Benefits person adopting JH would be subject to malpractice. 1) 401 rollover check to outside IRA requested; 2) horrible service and, as I recall, a small fee; 3) check didn’t arrive w/in 3 weeks so I called and an articulate US rep put a stop payment and a reissue via a new check; 4) the next check didn’t arrive so called again; 5) first check arrived; 6) new rep told me it appears that the stop/new check was never issued so the original check is probably good; was promised a call make confirmation by s supervisor that day or the next; 7) talked to the new place they recommended depositing as the 60-day rule was approaching. 8) it cleared. So far so good. Still no callback. Even worse: All cust. service calls go offshore to be (maybe) routed to the US or back offshore depending on the skill level offshore. US reps won’t give you last name, location, operator ID, or specific callback number. Can’t reach the same person twice. Bottom line: 1) creators of dis-service; 2) incompetent; 3) charged for all this. If you are an individual or an HR benefits person considering JH I highly recommend not. Should be a -1/5, not a 1/5.

It took them 50 Days just to ask for more documentation. We had a flight delay on travel insurance, I submitted for a claim. It took them 12 business days just to 'escalate' my claim for someone to look at it, and 50 days in total just to say I needed to include more documentation. By this point I was so frustrated I just gave up. What a business model, wait until people forget completely and are fed before you even respond to an email.

Bought travel insurance filed a trip cancellation January 29 2022 and they still haven't reviewed it ,They sent the claim to seven corners who is horrible i was told it takes 76 days to review , that is outrageous for a trip cancellation i can imagine if i had a medical problem or needed help with lodging i know were going through covid and more people are submitting claims but i haven't even been contacted all communications have been initiated by me and im still waiting every message is canned and say the exact same thing it will take 76 days to review well its past 76 days and i still haven't been contacted