I had a minor issue and asked for help
I had a minor issue and asked for help, which came in no time at all. Issue resolved. Further more, managing all of my assets in my Library could not be easier. Material is top notch as well!
By David
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
187 reviews
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Joelgrimes is listed under Education Services.
Joelgrimes (joelgrimes.com) has 187 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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I had a minor issue and asked for help, which came in no time at all. Issue resolved. Further more, managing all of my assets in my Library could not be easier. Material is top notch as well!
By David
Wow! I asked for tips on using the Profoto A10 lighting system, and I got them the next day! I’ll definitely purchase future training videos from here! Great job, and great team!
By Nancy
Chris, from the Support Team, demonstrated what exemplary customer service means - went straight to the bottom of my problem, on an Sunday afternoon (when I didn’t expect any response at all!!), responded in a matter of minutes and resolved the issue. Thank you Chris!!
By Subhro M.
I ordered one of the Joel Grimes' online classes, which he was selling at a reduced price if you entered a discount code at checkout. I failed to enter the discount code and realized too late I was charged the full amount. I emailed customer support and was immediately given a credit for the difference -- no questions asked. It's nice to do business with someone who has this excellent level of customer service.
By Lynette
Great customer service, great classes, excellent teaching methods... Joel really knows his stuff and he makes learning easy!
By Tamara H.
Joelgrimes is a great photographer an instructor too.I buy him some good bundles wich help me to perfect my photography. as far as I'm concerned, I'd like him to do more training courses on film photography because I'd be interested in buying some from him.
By Staudt Jean S.
It's a great course, everything is explained very well and I've learned a lot to take my pictures to a next level. Olso the customer service is great!
By Kelly de P.
I have reached out to the website a couple of times and have had very quick responses. Customer service is superb, right in line with the quality of instruction and printed materials. Good job.
By Becky