JLab AudioReviews of jlabaudio.com

I purchased some anc earbuds at the airport, didn't keep the box so unsure of exact model. Two issues that are potentially hazardous: 1. they feedback/squeal which can damage hearing and 2. The tiny mesh came out of one when I was cleaning it, which could have potentially entered my ear cavity. THESE NEED TO BE RECALLED IMMEDIATELY!

Cheap made, pairing issues, the sound is terrible.

Mi sono stati regalati questi auricolari a sostituzione di un paio che avevo acquistato, su temu che sono ottimi per la musica ma scarsi per le telefonate. Per chi come me ama ascoltare la musica questi nuovi jlab sono pessimi, non sono presenti i bassi malgrado il suono sia equalizzato al massimo e ne esce uno stridio forte e fastidioso. Lasciate perdere questo prodotto di bassissima qualità ed a un costo ingiustificato. Sono tornato ai più performanti auricolari cinesi

Ordered the earbuds four days ago. Got an email the next day saying it was dispatched and I was impressed. Fast forward 4 days and seeing I'm not getting any other updates, I went to check. The only progress so far is that the shipping label was created. When I tried to track the order I was taken to a Swedish(!) website and when I put in the tracking number got a message (in Swedish, thank god for Google translate) saying they hadn't received the item yet. Misleading and slow. Unimpressed. Ordered elsewhere and will return these when they come as I needed them as a present and it doesn't look like they'll be here on time. Let's hope the quality isn't as misleading as the communication.

I wouldn't advise anyone to buy. From this company bought a pair. That didn't work right. Got two pair in place of the one. Didn't think to try the other pair. When I did they didn't work. They sent me some used ear buds. No they didn't inform me of that either. Only found out going to the site. Looking at what I was sent. For them to even do that. To a customer is a sorry company. That could careless about its customers. Don't bother with them at all. If you take the risk. Double check they aren't sending you. Used merchandise when the money. You spent wasn't for used products. Hate I ever spent money with them.

I purchased the JLab GO+ true wireless earbuds. The left one broke in less than 2 weeks, it no longer charges. JLab offer a 2 year warranty but the catch is you need to post the defective item to the USA at your own cost. This is useless if you live outside the USA. It would cost more than the product. Absolute garbage.

[Buyer Beware] JLab blocked me for complaining about their defective product Purchased the JLab Epic Sport ANC3 on June 26, 2025 from Amazon. Worked great for the first few days, then started skipping audio, stuttering, and bass distortion—feels like the drivers just gave up. It’s not even a month old. I contacted JLab support on July 18 and followed up with the CEO when I got no help. Instead of resolution, I was blamed for escalating and then blocked on Facebook for calling out their awful customer service. No replacement, no refund, not even a response. I’ve since filed a complaint with the BBB, started a charge dispute with my bank, and gathered all documentation: purchase invoice, support emails, CEO correspondence, and screenshots of the social media block. If you're considering buying anything from JLab, stay far away. Their support is non-existent, and they’ll shut down communication the second you push for accountability.

These things are JUNK..don't waste your money..can't walk 6 ft..lose connection...won't keep charge for more than an hr..and you have to charge them plugged up to your phone or tablet..so they drain your charge on those..it's a constant charge fest.. WASTE OF MONEY