Jimmy LionReviews of jimmylion.com

My order is stuck at the border. I was called and asked to provide customs information on the order that can only be provided by Jimmy Lion. My FedEx tracking was provided in a foreign language. I have now made repeated requests to Jimmy Lion to find out where my order is. No response. I had no idea these socks originate in Spain or wherever. Super sketchy. I want to request a refund but I'm getting nowhere.

Bonjour une commande passée ke 2 juillet toujours pas reçue. Malgré un mail m'avisant de la livraison et un mail demandant mon avis suite à la livraison. Échanges de mail. Le transporteur dit avoir livré. Moi je n ai rien eu malgré la présence de mon mari à la maison. Ça traîne. Vais je recevoir ma commande un jour ? Être remboursée ? Je veux mes chaussettes !!!

NO HA LLEGADO EL PEDIDO Y NO CONTESTAN. EL PEOR SERVICIO DE ATENCION AL CLIENTE.

This is sent on behalf of the person who ordered them for me as a gift(Erika Veremenko)! Awful Delivery and Customer service. I ordered 10 days ago and still yet to arrive, to then receive a notification I need to now pay a customs charge of 1/3 of the order!!! I appreciate I should may have checked but this to me was a UK based company so it was a surprise! My whole experience has been appalling!!! STAY CLEAR!!!!

Ho ordinato e pagato dei calzini che dopo 12 giorni non mi sono ancora arrivati. Ho contattato il il loro centro di assistenza 2 volte : la prima sollecitando l'invio, la seconda chiedendo il rimborso. Mi hanno risposto che avrebbero verificato con il corriere e poi il silenzio e il mancato rimborso. Sono scorretti!! Non acquistate sul loro sito!!

fatal servicio de atencion al cliente, y peor la compra on line, era un regalo de cumpleaños muy importante y envían el paquete sin la tarjeta de felicitación y con el precio puesto , un embalaje de carton cutre. el chat on line con una Macarena se desentiende , deseando buen día, no dan soluciones y ni disimula que no la importa , no lo recomiendo , hay otras marcas mas chulas y a poco con mejor atencion , tardan en contestar teniendo que estar pendiente y volver a tener que escribir al chat.poca porfesionalidad.

Commande passée avec livraison à domicile (plus cher donc). Colis confié à GLS: pas de livraison à domicile, livreur qui déclare que je suis absente alors que j'étais là, colis déposé dans un relais incacessible pour moi. 0 réponse du service client Jimmy Lions. Plus jamais !!!

Absolute nightmare company to deal with, I actually think the return policy is a total scam. I ordered a substantial order prior to Christmas 2023. Despite numerous emails on my part, no communication until after Christmas when I was told the shipment was lost. Offered a replacement/refund, I accepted the refund, but no money in the account! Days later, I was told my order had been located and despite my request to cancel (as again, Christmas had most definitely passed) I was just ignored. Items eventually arrived second week in Jan 2024, therefore I contacted Jimmy Lion once again for return instructions. They recommend you ship using tracking services which cost me nearly £20. Email specified that if I supplied my tracking number it would quicken my refund- total lie, as the next person I spoke to at Jimmy Lion knew nothing about that. Anyway, fast forward to February 2024 (!) my package has just arrived again on my door step! Apparently the warehouse FAILED TO CLAIM my package and it has made it full circle back to me! Obviously I contacted Jimmy Lion again, and final insult is they accept absolutely no responsibility for the chaos, no exploration of why they did not accept my order at the warehouse, nothing! I’m a sooooooo frustrated and just wish there was more I could do to get the message out to others that they do not deserve the business they get, based on their incredibly poor customer service and attitude. Pretty good trick on their part though- if they just refuse to accept returns at their warehouse- I wish this could be looked into further.