Audi AtlantaReviews of jimellisaudiparts.com

Was looking at a used car for $39k. Contacted the dealership and received a nice introduction inviting me to test drive and have a curated experience. They called me 3 times to make sure I was coming. When I arrived - Was told salesman was busy - they sent the intern. No curated experience - he told me to sit at a desk in the open then was told I was in his chair. No business card - his opening statement was he knew nothing about the car he was going to show. Could not answer many questions - I think they were guesses anyway. They did nothing to establish a premium experience. I was treated better at IHOP 30 minutes later. Car was very overpriced - $4k above highest retail. Over $10k over wholesale. Not sure who manages this dealership, they need to do Gemba walks and see what the customer experiences. Oh, I am not buying there so I guess I am not ‘a customer’.

Their customer service is simply horrible. They have advertised free shipping on parts before new year. I ordered parts, paid (subtotal was right, no shipping fees), only to get an email that only one of six parts ordered are eligible for free shipping and they are asking as much as $350 to ship per part. One of the items they couldn't even ship (why sell online then?). I called them only to hear that they will not ship my parts as paid, without additional fees. They wouldn't even lower the fee or ship the product I paid for. Todd (manages purchases over internet) did not even apologize for inconvenience. He just said he will cancel the order and dropped the phone. I am shocked by their ignorance and incompetence.