Jet Insurance ServicesReviews of jetsurety.com

I am leaving Jet Insurance Company a 1-star review for egregious bad-faith handling of Bond Claim #9477. After Jet's own General Counsel admitted in writing to the California Department of Insurance that dealer principal GritHub LLC committed statutory fraud under CVC § 11713.18(a)(9) and validated an audited $2,450.00 loss, claims adjuster Daniel Golden established a strict October 14, 2026 cure deadline for the dealer to resolve the claim. Once GritHub defaulted on that deadline without offering a single dollar, Daniel Golden blatantly gaslighted me--using my scheduled back surgery recovery as a pretext to falsely claim "radio silence" and invent excuses to withhold the admitted $2,450 payout. Jet Insurance completely defaulted on its own established corporate guidelines and legal representations made to state regulators, showing a total lack of integrity and forcing ongoing court litigation.

Carriers and brokers: please do your research before relying on this bond company. Our company completed a vehicle transport for a broker. The vehicle was delivered successfully, with no damage and no dispute that the customer received the vehicle. Because the delivery occurred after hours and the customer was not physically available to sign the BOL, we did not obtain a delivery signature. However, we provided supporting evidence, including text messages, photographs, delivery confirmation, and communications showing that the customer authorized the after-hours delivery and received the vehicle successfully. The customer was satisfied with our transportation service. Despite this, the broker refused to pay us, and our bond claim was denied based on the missing signature. What was especially disappointing was that we asked Jet Insurance Services to simply contact the customer and independently verify that the vehicle had been received. We were told, in substance, that verifying this with the customer was not their responsibility and that we would need to pursue the matter through civil/small claims court. That raises a serious question for carriers: What protection does a broker bond actually provide when there is substantial evidence that the contracted transportation service was completed, yet the carrier still has to file a lawsuit to pursue payment? In our experience, the process felt far more focused on defending the broker against the claim than investigating whether the carrier had actually performed and earned payment. I strongly encourage motor carriers to check which surety/bond company backs a broker before accepting a load. If I see Jet Insurance Services associated with a broker in the future, I personally will think twice before accepting that broker’s freight because of our experience with this claim. I would also encourage brokers shopping for a bond provider to understand exactly how legitimate carrier payment disputes will be handled. A bond should provide confidence to the transportation industry—not leave a carrier that completed the work feeling that its only meaningful option is going to court. We transported the vehicle. The customer received the vehicle. There was no damage. We provided evidence of delivery. Yet we were still not paid, and the bond claim was denied. That is why I cannot recommend Jet Insurance Services based on our experience.

I am extremely disappointed with my experience with Jet Insurance Company regarding a legitimate freight bond claim. Stevenson Trucking LLC transported a load for Victory Freight Transport, but Victory failed to pay us for the transportation services we provided. We submitted a claim against Victory’s surety bond through Jet Insurance Company and have been trying to get this matter resolved since April 2026. After months of having our claim “under review,” Jet finally denied the claim. Kenneth Mann is the representative who issued the denial of our claim. The reason given for the denial is that Jet considers the shipment intrastate freight stating the load was picked up and delivered in Alabama. The problem is that the freight was actually transported from Alabama to Greenwich, Ohio. The rate confirmation also identified the correct pickup and delivery locations. We have documentation supporting the interstate movement, yet the claim was still denied based on the characterization of the shipment as intrastate. What is particularly frustrating is that this claim sat under review for months, only to receive a denial based on information that does not accurately reflect the transportation that actually occurred. We are simply asking Jet Insurance to properly review all of the documentation, consider the actual movement and final delivery of the freight, and honor the applicable surety bond obligation. I would strongly encourage other transportation companies dealing with freight broker bonds to document everything, retain your rate confirmations, BOLs, delivery records, and other evidence of the actual movement of your freight, and carefully review any denial before accepting Jet Insurance’s determination. Stevenson Trucking LLC is still seeking payment for the transportation services we performed and will continue pursuing this matter.

Jet Surety Bond Company showed a basic lack of competence and independence. Statutory bond obligations and fair-claims standards were not meaningfully followed, no real investigation was evident, and the process lacked transparency. They have harmed multiple Consumers. Sharing counsel with the bonded company that violated the law, only underscored the problem. Not a company I would trust to handle a bond claim professionally. Not trustworthy and doesn’t pay. Shady business practices. Should not be licensed.