Jet2Reviews of jet2.holiday

Trying to contact Jet2 out of courtesy to tell them we don't need transfer back to airport. Still waiting on WhatsApp after having 2 conversations with a BOT. So I give up. If you turn up and we aren't there, tough.

Out flight was die to leave at 9.30 on Weds. Flight cancelled. Put in a different hotel to my daughter. Flight re arranged for 8.15 the next evening from Kalamáta. No lunch provided despite email. Then with little notice told we had to go to Athens, which is three hours away. New flight left finally at 1.30am on Friday morning! No food on plane despite email to say pre booked food would be available. Would never fly Jet 2 again. So we meant to land at 10.30 on weds eve, got home at 5 am on Friday.

I am extremely disappointed with Jet2's handling of my holiday. I am due to travel to Bulgaria on 4th August. The hotel I booked suffered a fire in May and was closed until recently. Although it has now reopened, I have received confirmation that building work is still taking place at the hotel. Despite this, Jet2 continue to insist that all work will be completed before my arrival. Based on the information I have been given, I no longer have confidence that this will be the case, and I feel I have been misled. I asked to change to a different hotel or destination because I don't want to spend my holiday at a resort where construction work may still be ongoing. Jet2 refused unless I pay a huge cancellation charge, meaning I would lose around 90% of the money I have already paid. I have always trusted Jet2 in the past, but this experience has been incredibly frustrating. Instead of putting their customers first, they seem more interested in protecting their own interests. I feel trapped into taking a holiday that is not what I originally booked. I would strongly urge anyone booking with Jet2 to think carefully about how they might be treated if something goes wrong before they travel.

Jet2 websites implies a change to a booking is a simple process. I called to request changing a destination from a high end location Ibiza to Alicante on the same original day. The call handler whilst helpful, confirmed amended flights would add a further £176.00 to the £122.00 already paid. Having checked the Alicante flights prior to my call, the online cost would be £126.00 with no refund for the original flight. This would mean me paying £54.00 higher than the same flight. I’m appalled at this scalping, and the lack of consistency or recompense. Be ware! Check currently advertised costs against real time quotes by customer service.

Booked a holiday 11 months in advance with Jet2 paid deposit £150 5 days later received email saying your flight has changed by over 7 hours both ways This ment I would arrive at my hotel in the early hours of the morning A DAY OF MY HOLIDAY GONE so a 6 night holiday instead of 7 Contacted Jet2 and they said you can change your holiday to another destination in 48 hours for no charge There was nothing suitable for us and then they sent me some recommendations costing up to £1000 more I thought they were joking I called back after searching myself and told them there is nothing suitable and I will cancel They then said I would loose £150 deposit They would not budge the said it’s in the policy and that’s it, I said but you made the changes not me and it was only 5 days ago that I made the booking They took my deposit and and cancelled my booking We are both pensioners so thanks for taking my pension Shame on JET2 I will never use Jet 2 again now will my family Please see other reviews as it looks like they do this regular PLEASE BE AWARE AVOID 👎🏼👎🏼😡

Used to be the best. Now last 3 holidays delayed. Brought to airport 3 hours before flight. Delayed an hour, stood waiting to get on the plane and expecting further delays. Shocking service. Like everyone else has said, charging a family of 3 to sit together is discusting, escpecially when already one of the expensive holiday providers

Booked flights that were suitable for our young children to Turkey when they first came out to ensure a good price. 11 months before the holiday they informed us they had changed the flight schedule by 9 hours meaning travelling in the night. The flights the following days had not changed and were suitable times. Rather than just letting us swap, they demanded £750 to move the flights forward a day! I tried to contact them online and via whatsapp and it took 6 hours to get a response on the chat! The only silver lining is they have refunded the flights for the 5 of us but ruined our holiday. Since we booked it, flights have gone up in price significantly, so we will be out of pocket when booking with another company. I think this is why they did it, it feels like a scam. We are repeat customers, that will never use them again.

Having raised with Jet2 one of their hotels added extra for aircon and safety box. Having sought that they make customers aware, after 28 days I had to do chaser, and got a complete non response. I want people to know you cannot trust Jet2 to provide clear details of what hotel provides. I was lucky I was late May so not overly warn, however I feel sorry for people staying at hotel Jet2 advertised and having to pay these extra charges where not aware of.