JERAVAE Dance WearReviews of jeravae.com

Overall, the level of service is great - very responsive and helpful. Also, the quality of the dresses is excellent. The only downside is the cost of trying on a dress given the requirement to insure for the full value of the dresses - ouch!!!

Would have given 5 stars, except I waited over a month for an item labeled “in stock” to be delivered.

I received at perfect time. I do like options of colors, styles…. I appreciate different options. Thank you! 😃

The dress was a disappointment, but the customer service was wonderful. I ordered a ballroom smooth practice dress. On the website it listed that the dress came in red and rose red, among other colors. There were pictures of color swatches as part of the dress’s description, but they weren’t labeled. Looking at the color swatches I saw one that looked like a true bright red, and another that was sort of a cherry or candy apple red, since there were no other red or pink color swatches pictured, I thought this must be what the website meant by rose red and ordered the dress in that color. When the dress came I was rather disappointed by the quality as the fabric and constructions seemed cheap, uneven hem stitching, threads hanging from seams and hems, and just general not as well made as I would have hoped, especially considering the price. However, there was a bigger problem. The dress that I had expected to be candy apple red, was bright fuchsia pink, a color that hadn’t been pictured anywhere in the dress’s description. I sent an email to the company with pictures explaining what had happened and saying that I wanted to return the dress as it was not at all what I thought I was ordering. To be honest I was expecting excuses and to have to have a nasty fight to try to get them to take the dress back. Instead I was incredibly pleasantly surprised. The company not only took full responsibility for the problem, they also apologized. They ended up not only taking back the dress but also refunding me my shipping costs, since the dress had not been how it was pictured. They were always incredibly nice, understanding, and professional in their emails. Though the dress ended up being a sad disappointment, this company’s level of customer service was a very happy surprise and I would not hesitate to do business with them again.

Unfortunately several of the items I ordered were not right for me. However, the customer service was terrific!

I had a complicated refund issue with this seller which required some back and forth communication, but in the end they were professional and in resolving it.