Jeffree StarReviews of jeffreestarcosmetics.com

!!!PSA!!! don’t complain to jeffree star he has your money and could care less about your satisfaction with his company. And don’t call the BBB, just saying that you have or will call shows your lack of knowledge about business, the BBB is “pay for rating” company not an actual consumer agency. If you’ve been duped like so many others call your local state (and California’s) attorney general’s consumer protection office/division and file a complaint with them. They will “inquire“, BUT if they receive enough complaints they will open an actual investigation and find out why SO MANY people actually had to wait such an unreasonable amount of time for their orders. I ordered on 11/28/2019 & 12/01/2019, my first order wasn’t shipped until 12/27/2019, and my second order still hasn’t shipped. I’m not just disappointed, I’m disgusted at how poorly this company handled holiday orders.

I have always loved Jeffree Star and his Cosmetics, but his company and customer service is total crap. I ordered my daughter a pair of his shoes one month ago. My order status still hasn't changed from processing. I have seen hundreds of the exact same complaints. Someone needs to tell him to hire some additional staff to handle the high order volume. I paid $12 for shipping, it should've been here within 3 damn days!

ordered two single products which cost me 70$, it's been 20 days since I ordered them and no shipping confirmation or anything. I don't care for Jeffree Star but my sister likes him and this was supposed to be her Christmas gift, it's currently the 26th. Really disappointed, and no one has responded to my emails so who knows if I'll get my makeup or money back

This is unacceptable!! I ordered on 11/29/19. The ONLY correspondence I have received was an automated general email stating that orders would be shipped no later than 12/19/19. Today is 12/26/19 and my order STILL says "unfulfilled" I filed a complaint with the BBB. Also, I lodged a complaint with the payment provider for a FULL refund. This was a Christmas gift for my daughter. I wish they would have just refunded my order back on 12/19/19 I could have went and purchased something else for her to open.Also, JS giving updates via IG and Snaps does not fix the lack of customer service. I do not follow him, I purchased from him for a gift.It is a joke of a company

I’ve been waiting a month for an order with no real response from customer service. It is beyond ridiculous. I will NEVER buy from this website again.

Update on my order... Order placed on November 28. Email sent to me saying the products would be sent Dec.19. 2nd email sent saying products would be sent December 23rd. Email sent to me on December 24th saying products have shipped. December 26th-When I checked the order tracking, the order is still sitting in CA. It was never sent on December 23rd-very dishonest company. If I could give a zero rating, I would.

I, like everyone else, tried ordering a mystery box on Thanksgiving and ordered some liquid lips on Black Friday. The mystery box situation - I was on the site the second the collection launched, was able to "purchase" a medium mystery box and received a notification saying I would get my order confirmation in an hour, I did not get any confirmation and as it turns out I never really purchased the mystery box because the website LIED and said I had when I didn't. So on Black Friday, I ordered two liquid lips. After 12 business days I email customer service to get the status of my order that was supposed to be shipping within 10 business days. I get a generic response saying I will have a customer service response in 72 hours and my order will be sent out by Dec. 19. I did not get a customer service response in 72 hours nor did I receive a shipping confirmation the 19th either. On the 21st, I emailed customer service to cancel to the order and refund my payment. Nothing. No response. I try sending an email again the day after Christmas, and get another generic response email that says all items ordered on Thanksgiving/Black Friday would be shipped no later than Dec. 23rd. Well that's an absolute lie because I did not receive a shipping confirmation on that day either, nor did I receive a refund. Finally, I submit a claim through my paypal which I how I paid for the order, in literally 5 seconds I had an email and a refund from JSC. Absolutely ridiculous. Of course the holidays are a hard time, and shipping is always messed up during this time, but maybe change the wording in your generic customer service emails? You are setting yourself up for failure when you tell people you will respond in 72 hours or something will be shipped by a certain date and then you fail to follow through on both of those statements. To top it all off, I received NO UPDATES from customer service on my order, but I come to find out Jeffree Star has been giving updates on his personal social media pages? Sorry, that doesn't freaking count as communicating with your customers whose money you've taken for the holidays. I've supported Jeffree and JSC for a while and I am seriously so disappointed in the lack of follow through in communication and the entitlement that comes with thinking everyone who buys from you follow you personally on social media and that they are just waiting and keeping their eyes peeled for your posts. Using growth as an excuse to not fulfill orders that you've taken people's money for is nonsensical. JSC SOLD OUT of all their mystery boxes, meaning they had an idea of how many would sell, especially when Jeffree himself has said in the past that he orders heavy on the mystery boxes. JSC bit off more than they could chew and it spilled over into their business with Killer Merch. Growth might be a good problem to have but its honestly not an excuse when you make the inventory ordering decisions based on previous sales.

Can I give 0 stars? Ordered a present before thanksgiving, still nothing. No communication or anything. What a joke.