jebelz.comReviews of jebelz.com

Placed order paid product not delivered after almost 3 weeks ... not willing to cancel and refund ... started legal process... ripoff... be cautious

⭐ 1 Star Avoid Jebelz. I ordered on 8 September and still haven’t received my order. Weeks of delays, broken promises, and constant excuses. Every delivery date came and went with no action. The lack of communication and accountability is unacceptable. Taking payment without delivering the product is simply not good enough. I won’t be ordering from them again.

Ordered an Aillio Bullet R2 Coffee Roaster (AED 17,600, order #ORD-AE-00117286) on 22 Aug 2026. It was never dispatched - delayed, then cancelled on 29 Aug at their own suggestion. They confirmed in writing on WhatsApp that a refund would be processed within 7 days. Three weeks later, still no refund, despite repeated follow-ups by email and WhatsApp and a support ticket (GCC 20716). Every time: acknowledges the issue, apologises, promises to "check with finance", then goes quiet. Had to file a bank dispute and a Dubai Economy and Tourism consumer complaint (CMP-26-651518) to get this resolved.

Poor communication and unclear stock availability , i ordered and still waiting for my order

This scammer website should be banned in UAE Zero response from customer service, we have done order online and more then 1 month done we are waiting for refund now they're not responding even calls or any thing I requested to everyone be aware and avoid this website

Dreadful company. No order confirmation, no order received, no refund, no customer service. Avoid.

ordered a product on 27th of March, had to followup several time on their whatsapp. reponse was slow, initially they said they're going to ship my order soon and when I didn't get it till today (almost 3 weeks) they said they don't have such order from me. I shared the order page which was still open in my mobile browser and shared the payment email from their payment gateway. then they simply replied that the order was canceled and refunded, when I asked why they didn't provide any answer. waste of time never buy from them.

I purchased a coffee maker on 9 December 2025, it is now 4 April 2026 and I never received the item nor a refund. Ive emailed countless times to only receive complete lies (it has been sent, we are delayed due to weather, we will refund you) etc. Nothing has been done to rectify this. I even reached out to their CEO on LI who told me they would handle it. That was over a month ago. Nothing has been done. They have taken 1200 SAR from me and refuse to return it. Customer service is diabolical. They are straight up thieves. DO NOT PURCHASE FROM THESE SCAM ARTISTS.