Jask Auto Parts Inc.Reviews of jaskautoparts.com

Empty promises, undelivered order causing massive interruption and waste of time and resources. This company could do much better in hiring professionals to handle customer calls rather than someone who is unprofessional and rude like Kenneth. On top of not delivering the order, they're dragging their feet to process my refund.

stay away from these guys. biggest scam online. they have customer service reps from india selling you the parts. the engine i paid 2500.00 was junk with timing chain issues. they claim they test parts prior to shipping which is bullshit. their scam is to locate junk parts at lowest cost and then sell them to you under the guise they are oem parts and were tested. im going down to the physical address and confront these hustlers face to face and if they dont refund my 2500.00 im going to make them pay the old fashioned way. stay tuned folks.

I bought a used transmission for my Tahoe 2001,price 1375 plus finance from uleasing.close to 3000. The company did not test the product,so after installed the transmission,Tahoe do not go in reverse,it goes in drive for few yards and the engine rpm goes all high.transmission all junk. I still in the 90 days warranty but all the work for nothing.i should rebuild the old one.

I have been waiting for more than a month for a part to be replaced or reimbursed . The part was sent with the wrong part number and does not fit the car. Always the same !!! I call 2 times a week and the part is supposed to be on its way and there is no tracking number sent, although it is offered, and no part received. ORDER NUMBER IS 5758 Very bad service!!!

The engine in my Cadillac Escalade ESV developed an engine knock, so I searched the internet and found JASK Auto. I contacted the company and gave the rep the VIN and some other details they needed to find an engine. He promised to call me back within 24 hours when they located a suitable engine with less than 80k miles and quoted me a price of $5330. A few days go by, no news. I call the company, got a different rep who said the 1st guy was new and didn't know what he was doing. 2nd guy promises me a lower mileage engine, for an extra $1000. I threatened to cancel the order because it had been a week and they have my money and still have no idea when I will receive the engine. 2nd rep promises to send me photos of engine and test it before shipping it out the next day. I approve the photos, and the next day we get a tracking # from the trucking company with an estimated delivery date of Tuesday (we're into 1.5 weeks at this point from order to delivery). The good news is that the engine was delivered on Friday instead of Tuesday. Bad news was that we weren't home, so I asked a friend to come over and make sure everything was okay to sit out until we got home on Sunday. When we got the Cadillac and the engine to the repair shop for inspection, the engine with "48k" miles had 3 broken exhaust studs and silicone oozing out of the bottom end, like someone had done prior repair work. There was no way that this engine had been tested before being shipped. Once the shop installed and started it, the engine ran very rough, wouldn't idle properly, has a slight lifter rattle, and all the oil ran out the oil pan. New oil pan was ordered and installed, old pan was smashed and wouldn't seal. We found out that the engine was a Flex Fuel - our Cadillac wasn't equipped with a Flex Fuel, which requires different high-pressure fuel sensors for the fuel rails. The exhaust manifold had to be removed, studs replaced and new exhaust gasket installed. We were quoted 28 hours to remove and replace the engine according to the repair books. With all the extra work, we ate probably 8 extra labor hours. We were told that we will have 6 months warranty coverage, and I hope we don't have to use it so I'm crossing my fingers at this point. I wish I could recommend JASK, but I can't based on my experience.

I called to order an engine for my car, and my mother who is helping me search for one while I'm in college got a quote, and I got a different one. They said they were going to give me the one from the quote but it was ~$500 more than the initial quote, with a 2 month warranty (originally one month) rather than the 9 month on her quote. Also, the engine warranty basically stipulates you almost rebuild the engine. We cancelled the engine today, and we will never be using this company again. Workers got uppity with my mother in the phone, and while on the phone with me, tried to pull the wool over my eyes multiple times. Not good!

I ordered a pcm and it came fine but doesn’t work and I asked about returning and was told that I needed to get it flashed. I understood that because I sent part number and vin that it was supposed to be ready to go. So I went today to get it flashed and was told that my truck was too old for the program. So now I’m just out almost $500. Flashing was going to be another almost $300. ☹️

Do not order from Jask! Unreliable! Salesperson said his name was Mark. Promised to ship my part so that I would have it within 5 days. I paid in full. Waited 7 days, still didn't receive it. Called back and spoke with Mark again. He said UPS had a problem last week. It sounded very unbelievable. I could tell he was just making up excuses. If there was a UPS issue, he could have notified me of the delay. He admitted it hadn't shipped yet. I was not happy. I was going to cancel the order. But "Mark" assured me that he would ship the part immediately even if it cost him extra shipping so that I would have it by Monday (4 more days). I agreed. The next day, I asked Mark to provide me with the UPS tracking number. He said he wasn't at his computer but would get it to me soon. Of course I never heard back from him. Monday rolls around, no delivery AND I get a canceled order email notification. Really? Couldn't we have just done this last week? Absolutely horrible customer service. Do not use Jask and definitely do not work with "Mark".