Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
470 reviews
Jase MedicalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jase is built around one simple belief: people should have reliable access to the medications and medical resources they may need, before they need them. Our mission is to help individuals and families be better prepared for everyday health needs, unexpected emergencies, and disruptions to traditional care.Through a simple, online process, people can get access to emergency antibiotics, other life-saving and important medications (like Epipens, Ivermectin, Albuterol and more), world-class first aid kits, and emergency food and water filtration. We are constantly listening to our customer's needs and providing solutions they can count on.
Jase Medical (jase.com) has 470 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 18 reviews with 4 stars · Clear filters
Communication after order was sparse, but customer service was excellent. I guess that Jase is struggling to keep-up with demand, and the supply chain issues aren’t helping. While I have not received the case and booklet yet, I did get the antibiotics in a reasonable time. That’s the most important thing. I will definitely order with Jase again, and recommend them to others.
By Craig
I was told that I would receive a case (which I really don't care about) and, most important, a guide book. I do care about the guide book. I received neither. They said I could reach out at any time with questions. I have emailed them FIVE times requesting either the guide book or a way to download it. They do not answer -- not ever. Find another way to get your antibiotics. They are extremely speedy taking your money, but you won't hear from them again. Highly disappointed. UPDATE: I received the case & booklet today, 5/7, which I was very glad to receive the booklet for sure. So they did fulfill their end there. I didn't get responses from emails. I don't know why, but I do have all the dated emails I tried to send. That being said, I did recommend them to a friend for emergency antibiotics, and they did purchase. I'm happy with the service and the meds, just not the communication.
By MS
Response from Jase Medical· Mar 19, 2022
MS - First I would like to thank you for your review. We take all feedback very seriously as our number priority is to our customers as we work on preparing our families and communities for the inevitable. As the head of customer support I read each and every email that is sent in on a daily basis and verify at the end of every day that every email is responded to. The fact that you sent 5 emails which you claim were not responded to is virtually impossible since every email is responded to within 12 hours. I'm wondering if you emailed a "do not reply" email address. Assuming that you did, I would like to apologize for the mixup. The ebook is downloaded on our website for free and we would have sent you the PDF version immediately if we had seen your email. I'm so sorry for the mixup and hope you will give us another chance to help ease your frustration. Please email me directly: [email protected] so I can make this up to you directly. With much love and respect, Suzette.
