JaredReviews of jared.com

My fiance and I went to a few jewelry stores to look at rings. We were immediately greeted and everyone was friendly. The woman offered us to get "pre-approved" for financing to see what we could afford. What she failed to mention, was that she OPENED AN ACCOUNT WITHOUT OUR PERMISSION. So when we finally decided on our ring at another location, our financing was declined because we had opened an account without our knowledge (luckily we were still able to order our ring). Never have I ever been so mad with a company before, and yes, I do blame Jared because I'm positive that she was trained to trick people.

Very poor customer service. Got a call from sales person reminding us that we had rewards available, just to find out that they expired a week ago when we came to make a purchase. Wish we were told there was an expiration in the first place! And, to boot, offered to reinstate part of them if we upped the purchase by over 60%. Thoroughly disgusted with the experience!!

I purchased a bracelet on Jared's website for my mother for Christmas. It was a 14K gold bracelet with her children's birthstones. Less than a month later, the gold on the bracelet has started to turn. My mother took the bracelet to two jewelers who tested the gold and said it in fact sterling silver. I am absolutely disgusted with this company and the SCAM they are running and the false advertising. I've heard rumors before that Jared sold poor quality products but I really didn't think they were true until I found out the hard way. Stay away from this company as it appears fraud upon the public is their specialty.

Worst jewelry buying experience and sub-standard quality of diamonds. Diamonds lost shine and look like worth-less rocks in less than a month. Customer service sucks overall. Talked to General Manager of the store. She was the worst and was rude. If GM is like that, no wonder employee don't give f*** about customers and quality of the product. Thousands of dollars down the drain.

Don't fall for the ring cleaning scam at Jared!! I went to the store on Northpoint Parkway in Alpharetta, GA to buy a Pandora charm as a gift. The salesperson asked me if I want them to clean my rings while I was shopping. I said yes but they returned in about 3 minutes and told me that I had loose stones in both rings and that they could repair the prongs immediately and clean the rings for $56.00 each. I declined, but bought the Pandora charm and left. The next day I took my rings to a highly reputable jeweler, Sabri Given, to check my rings for loose stones. Two jewelers at Sabri carefully inspected my rings and found NO LOOSE STONES. Sabri cleaned my rings as a courtesy. I will NEVER go to Jared again. I returned the Pandora charm that I bought out of principle - even though it was inconvenient. I went the the Pandora store in the mall instead. Don't fall for their ring cleaning scam.

We ordered a ring on Oct 8. On Dec 3 we went in the store to see about the status of it. The Assistant Manager Shawn informed us that there was a problem in getting it. He never reached out to us to let us know anything was going on. We had to go in the store after a long time waiting to hear that there was a problem. We cancelled our order right then. Who in their right mind would continue a sale after such lousy service? Buyers please be aware of this.

I am very upset/disappointment with Jared. My boyfriend got me a beautiful necklace for my birthday in May. Since then, I have wore it maybe 4 times. The other day I went to put my necklace on and the stone was loose. The next day I went to Jared hoping they could fix my necklace for free, and when I went there the sales associate told me since I don't have a warranty on it it will cost me $30. I only wore it a couple of times, it's basically new. I am very disappointed with my experience with jared and I don't think I will be returning.

I bought an engagement ring and wedding rings from the Jared’s on Bay Area Boulevard near the Baybrook Mall in Webser, Texas. The diamond has a flaw in it, which, I believe that the salesperson, Phil, knowingly sold to us without informing us. The flaw is visible with the naked eye. It is not something that a jewelry professional would miss. It’s a large vertical crack on the underside of the stone. When it was mounted it was hidden with one of the studs on the diamond mount. When we viewed the stone on their digital display microscope, it was not noticeable. Shortly before the wedding, we had the rings resized. When I picked up the ring, the clerk who checked them out started acting very nervous as he was giving it a final inspection. He said that there was something wrong with the stud and started frantically making adjustments to it. I didn’t think much of it at the time. I’m not sure exactly when my wife noticed the crack, but, she didn’t tell me until after the wedding. At first, we thought that maybe someone had switched out the diamond. We went to the store, and showed them the diamond. We verified that it was the correct one. We looked at the stone from various angles under the microscope which made it visible. At the time, the manager, Todd, assured us that he would resolve the situation. He sent it to the head office and they wouldn’t replace it. Long story short, the manager, Todd, did not stand by his word by replacing the stone. The salesperson, Phil, must have been aware of the flaw when he sold us the stone. This is an example of extremely sleazy sales tactics and unscrupulous business practices.