BEWARE of J & S Flooring
Lowe's subcontracted our flooring project at our co-op apartment in NYC to J&S Flooring and the experience was terrible. Roughly 30 days ago J & S sent someone to do an inspection and take measurements and all was good to go to start on Nov 17th. My family arranged to vacate our apartment for an entire week as this was the timeframe we were given by J&S. I took vacation time as did my wife and we pulled our child out of school for the entire week to spend it with my in-laws in another state 2.5 hours away. I confirmed with J&S on 11/12 that the work would start on 11/17. We removed all our furniture and belongings from the area as instructed by J&S on 11/13 as we planned to vacate on Friday 11/14. On 11/14 J&S called and said they noticed a "discrepancy" with the first inspection and they needed to do a subsequent inspection and the earliest they could send someone was 11/18 (The work was supposed to start on 11/17). I insisted the inspection be done ASAP. By this time we vacated because we couldn't live in our apartment at this point because we already moved all the furniture. J&S sent an inspector on 11/17 who determined the work could not be done because of an issue with the sub-floor. This issue could have been detected a month earlier had J&S done their due diligence and sent an inspector who would've performed a thorough inspection. Instead, my family was majorly inconvenienced. I spent quite a bit of time, effort and money planning and coordinating this ordeal for it to amount to nothing because of the shocking incompetence of this company. We were given a refund by Lowe's on the project thankfully. BEWARE OF THIS COMPANY!!!!!!
By Michael S.