JafrumReviews of jafrum.com

Received merchandise on 8/05/10. Absolute garbage! First of all the picture of the saddlebags on the website is different from what I actually got. I was expecting what I saw. The texture in the picture is smooth, while what I received was more of a cottage cheese pattern and handles on the top were not shown in the photo. There extra rivets (also not seen in picture). The PVC material is cheap and feels very weak. The rear of the bag has two metal snaps, one of which (left bag) already broke away only after two opening and closings. Jafrum's customer service line is not very friendly and they would rather dictate to the customer rather than listen and correct the problem. After getting disconnected 5 min on hold and then calling back (about 7 min on hold) the customer service rep (probably outsourced), was rude and I had to hang up on her. It is not worth it to pay return shipping in order to solve this problem. What I saw is not what I got and I am extremely displeased. I will NEVER EVER buy anything from Jafrum again!!! I do not expect that they will post this negative review on their website so I will copy, paste it and place it on consumer complaint websites and biker websites. I will also show all of my biker friends my broken saddlebag and recommend NEVER to purchase anything from Jafrum. The saddlebag product number I ordered was SD4068 Plain.

Jafrum provides the worst customer service. They are eager to take your money and make promisses to get your business, but if you have a problem and need to return a product they will find any excuse why its not the products fault but the customers and try to get more money out of you. There response time in handling complaints is horrible, instead of the promissed 5 days expect 3 weeks. They will delay your return hoping you will forget or go away then make up a story which isnt true and deny your warranty on the item. I paid $5 to ship my item back to them for warranty for an item that went bad in 6 months, after rejecting my warranty they said I have to pay the $15 If I want them to ship my item back. Stay away this company should be closed down for their horrifficcstomer service!