Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
267 reviews
JADE LearningSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
JADE Learning is a leading provider of online electrical continuing education, exam preparation, and licensing courses for electricians and electrical professionals throughout the United States. Since 1999, we have helped hundreds of thousands of professionals advance their careers, maintain compliance, and stay current with evolving electrical codes and industry standards.Our courses are developed and taught by licensed electricians and National Electrical Code (NEC) experts who bring real-world experience to every lesson. Through flexible online learning, students can complete training anytime, anywhere, while gaining practical knowledge they can apply on the job.JADE Learning is dedicated to delivering trusted education, expert instruction, and exceptional customer support to help electrical professionals achieve their licensing and professional development goals.
JADE Learning (jadelearning.com) has 267 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 46 reviews with 1 star · Clear filters
CEUs not reported to KY or FL
By DEAN H.
Response from JADE Learning· Jul 16, 2026
Hi Dean, we sincerely apologize for the inconvenience. Your completion was resubmitted on 07/09/2026. If you don't see it reflected on your end, please reach out to us directly at [email protected] and we'll get it sorted out right away.
Class was fine. Reporting of hours to state board was dreadful. My hours were not reported for two weeks. I called several times and spoke to multiple representatives. All of them said they were working on it , but absolutely nothing was done r or reported. I had to eventually contact the state board myself to get my hours reported. The only upside to that was , the person I spoke to at the board had already had so many complaints and issues with Jade, they added my hours immediately
By Jarod W.
Response from JADE Learning· Jul 16, 2026
Thank you for your feedback, Jarod. We sincerely apologize for the inconvenience with your hour reporting — that is not the experience we strive to provide. We genuinely appreciate you taking the time to let us know, and we'll use this feedback to make things better.
Nothing that I studied was on the new tdlr texas jman exam. Save your money
By ROLANDO
Response from JADE Learning· Jul 16, 2026
Thank you for your feedback, Rolando. We're sorry to hear the course content didn't align with what you were expecting for your exam. We take this seriously and will review our curriculum accordingly.
You didn’t put in my hours for 2 weeks and i paid for the 2 day to put my hours in. When i called multiple times about it you gave me some bs that i need to wait longer. I tell everyone not to use you con artist
By Jake G.
Response from JADE Learning· Jul 16, 2026
Hi Jake, we're truly sorry for the experience you had with rush reporting. You paid for a service and should have received exactly what you paid for — we completely understand your frustration. We've gone ahead and refunded the rush reporting fee and are committed to making this right and improving the process going forward.
Like the old setup where I can read a page, one page per question then answer. Also being able to complete the course before I have to pull my credit card out and pay.
By Dave F.
Response from JADE Learning· Jul 16, 2026
Thank you for your honest feedback, Dave. We're sorry to hear the updated format hasn't been to your liking — your input is valuable as we continue refining the platform. We appreciate you sharing your experience.
The new JADE is terrible compared to the old system, nothing is as easy to navigate, reciprocal licenses are not explained easy to figure out how to get credit for, and personally I have heard of multiple people moving platforms as they do not like the layout or similar instances as i noted above.
By Brandon J.
Response from JADE Learning· Jul 16, 2026
Thank you for sharing your experience, Brandon. We're truly sorry the recent changes to the platform have been frustrating. Your feedback is important to us as we work to improve, and we hope to earn back your trust.
There were so many typos. At least one in every test that would cause you to get wrong answers. It was very annoying. I reported them months ago and they still haven’t been changed.
By Landon C.
Response from JADE Learning· Jul 16, 2026
Thank you for flagging this, Landon. We sincerely apologize for the typos you encountered — that's not the quality experience we strive to deliver. We take this seriously and will ensure our content team reviews and corrects these issues right away.
The website is not operating properly and nobody is responding to emails on how to correct things I had to switch to another service after being about a 10 year customer. Unfortunate because I love Jade learning
By Paola Ortega G.
Response from JADE Learning· Jul 16, 2026
Hi Paola, we're so sorry to hear about the difficulties you've experienced. We've already reached out to you via email to make sure you get the assistance you need. Please know — we are absolutely here to help, and we hope to hear from you soon so we can make this right.
