jacuzzibathremodel.comReviews of jacuzzibathremodel.com

This company has called me 34 times in 10’days, I have tried blocking talking ignoring, they wake me up in AM and at 9 pm at night. . Every day 4-5 calls . Do not ever answer your phone if they call as you will be harassed, I am 84 with stage 3 cancer , I just want this to stop

I hired Jacuzzi Bath Remodels of St. Louis to redo a portion of my bathroom, converting the tub into a shower. The sale rep, Ben, assured me that their guys had years of experience, as well as training with the actual Jacuzzi company, and that the team sent to me would be extremely familiar with bathrooms like mine because that’s all they do. As a business owner myself, this sounded nice way to operate, a team specialized in an original 1950s bathroom and all its problems. We discussed about their possibly being mold, rotted would, and the fact there is a wall vent so they would need to cut the tile running alongside the tub instead of further over. Unfortunately, an experienced team is absolutely not what I got by any means. Least of all one experience in renovating ‘50s bathroom. Instead it was a one guy more concerned being "made supervisor because he had been with the company since it opened,” which by the way was a grand total of ONE YEAR, and showed me photos of much more “high end bathrooms” than mine that he had been doing. Also with him was an older gentleman who was still in training. Neither looked over the job site, they did not make any notes about what they may need to do, and went headlong into it. Skipping over some of the other red flags, when I came in to check out the bathroom after they had left for the day, I noted they had cut out a swathe of tile that wasn’t suppose to be removed because, as the sales rep had pointed out, the wall vent would be in the way of installing the Jacuzzi panels. One of them had clearly used a Sharpie to mark the wall, so I knew these tiles were cut out intentionally with disregard to the vent below it. When I asked about it the next day, he first lied to me saying “like it says in the contract, sometimes tiles fall out when we are working.” When I pointed out he clearly had marked them to be cut out, he then admitted that he hadn’t taken into account the wall vent. When they were finished, he tried to rush me into signing off on the completed job, but before doing so I told him he had to make note that there was tile that needed to be repaired. He wrote on the paperwork he would talk to his supervisor (“Dean”) about replacing them. I signed off after that. I did not hear from them for about a week before my initial phone call. I talked to their office who told me the supervisor was in a meeting and they would have him call me back by the end of the week. I also asked them to send me the lifetime warranty information since the guys who did my bathroom forgot to bring “the folder” with them for my job site both days and sent me a poorly snapped picture of the paperwork. End of the week comes, no call. I call twice the next week and still no response. I contact the sales rep, who says he will get someone to call me by the end of the day. Nothing. Text saying I haven’t heard anything and am left on read. This is clearly the remodelers fault and is not accidental damage from installing.