Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight Club· Aug 11, 2025

Hey, Jeroen! Thank you for reaching out and we are so sorry to see of this issue. At the time of sign-up, we always make sure to inform our members that all our plans are automatically renewing and can be canceled at any time. However, we understand that it can be easy to forget or overlook this detail. That signup does require your card details, which asks that you approve of the auto-renewing charge before you are sent our Premium alerts. We had reached out to you to further assist with the matter, but sadly, have not received a reply to date with your account details, so we could take a look at your account to ensure there was no service failure. We do hope to hear from you soon and ask that you please email our Member Experience team at [email protected] for us to further investigate.

Response from Jack's Flight Club· Jul 30, 2025

Hey, Tim! We're so sorry to see that there was a delay in replying to your query. Sadly, you were caught up in the weekend build up. But, we were very happy to see that your verification issue was resolved and you were able to log in and cancel your billing. If you need anything else, please let our awesome Member Experience team know, they are more than happy to assist :)

Response from Jack's Flight Club· Jul 29, 2025

Hey, Kathy. We're super disheartened to see your review and your experience with the cancellation process, so we have taken a deeper dive into your query to ensure there was no service failure on our end. Cancellations can be completed in one of two ways: directly through your Lounge or by emailing us. In checking through your messaging history, your email request to cancel was received and actioned in less than 6 hours, where you were given a full refund without hesitation. Our standard response time is within 24 hours (and we do see that you received a reminder of this timeframe), so we definitely lived up to that expectation. We advise that all subscriptions are an automatic renewal when signing up (as are any other subscriptions that we may use) and the option to receive a renewal reminder must be chosen, along with any of the other email/flight preferences on your account. Once this option is selected, you would have been alerted by email that your renewal time was approaching. I see as well that this was your second renewal, which occurred on the same date and within minutes of the time of your first renewal and your initial sign up. We are truly sorry if the cancellation process was not clearer and will for sure look into the ways of improving that. It is disappointing for us to receive a 1 star when there was no breakdown in the service nor difficulty in receiving support but we completely respect your perspective and will do our best to improve in the future. If you do need any other support, you know how to reach our lovely Member Experience team, so please don't hesitate to get in touch with any other questions.

Response from Jack's Flight Club· Jul 29, 2025

Hi, Jane. Yes, you're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. So of course, at that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.

Response from Jack's Flight Club· Jul 17, 2025

Hi Wayne, sorry you've been frustrated with signing up. I can confirm our Free membership level is just that - 100% free. Just sign up from the homepage. Some of our advertising campaigns have unique, specific flows that give priority to upgrade offers over the Free level of membership, so you might have seen one of those. FYI, Free members don't get as many alerts as Premium and the alerts are also delayed so it's well worth going Premium to get the goods before everyone else. Our members are definitely saving money on standard fares, particularly on long-haul flights and they often say they cover the cost of annual membership many times over.

Response from Jack's Flight Club· Jul 14, 2025

Hi James, noting this is the second review you've left without giving us any information that would help us solve the problem. Unfortunately, we don't get to see any account details or email information on Trustpilot for 'organic', unverified reviews like yours, so I'm afraid if you don't help us, we can't help you. We have millions of members and anonymous reviews from people we can't associate with a Jack's Flight Club account are impossible to investigate, so there's no way we can get to the bottom of your issue. You sound pissed off, and tbh we're pretty frustrated too now. We've previously asked you to respond to our support team directly with further details and after your earlier review also requested you respond through Trustpilot. You haven't so far. Please now get in touch directly with [email protected] and I promise we'll sort things out. The support team genuinely want to help.

Response from Jack's Flight Club· Jul 1, 2025

Hey, Michael! Thanks for taking the time to leave your review and giving us an opportunity to look into this matter more for you. We are so sorry to see of any issue. Taking a look through your account history, we can't find any prior contact from the email address used for this review. Do you have any other emails you might have contacted us from or signed up with? Our Member Experience team reached out to you providing screenshots with the search of your email address (both variations), where it showed there was no email received to us. Also, the team is reachable via direct email and through several links on the site and contact us page. During the week, replies are received within minutes and at the very most, hours. This is a bit longer over the weekend. We've asked that you forward copies of emails sent to the team, so that we can verify which email address they've been sent to (ensuring it's our correct, support email address) and investigate any service failure but to date, you haven't provided those examples to help us resolve matters. When checking your subscription, there was no charge since your fee was due in February 2025 and this has been the same date for the last 2 fees taken. Your fee was not taken a month earlier nor was the subscription cancelled from our end until yesterday, following our email outreach. If we may help with anything else, please don't hesitate to let our Member Experience team know by emailing [email protected]

Response from Jack's Flight Club· May 29, 2025

Hey, Sofia! Thanks so much for taking the time to leave your review and also for providing the additional details. We completely appreciate that the format we send tips in will not be ideal for everyone, but we do aim to ensure that we are able to provide information that will suit almost every one. The offer emails provide not only details on how to book, but also inspiration for those who may not know what to do when they get to their destination and as well give new ideas that may not have been thought of for those who already have a plan. Travel savvy varies from person to person and the breakdown has proven useful to most, making it easier for members to grab the information they need to make a successful booking. We genuinely appreciate your feedback and have forwarded your request for more concise, offer emails to our team. We are always looking for ways to improve the service and feedback like yours is invaluable. If you do need any help with your membership, please feel free to reach out to our Member Experience team at anytime by emailing [email protected]. We hope that you are able to make a successful booking soon and when you do, please remember to send us a postcard!