Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight Club· Jan 13, 2026

Hey, Tammy. We're truly disheartened to receive a 1 star review where there was no indication that there was any kind of service failure. We've checked your email history to confirm if there was any alert of an issue but found no prior contact from you. We'd love to understand more what you expected from the service or how we can assist you in getting the most out of it. Please reach out to our Member Experience team by emailing: [email protected] and let us know how we may help you!

Response from Jack's Flight Club· Dec 2, 2025

Hey, Roger. Thanks for giving us an opportunity to look into your account more. We have reviewed your subscription details and email history, to ensure there was no service failure. We can confirm there was no prior request to cancel nor any contact with our Member Experience team to request they cancel on your behalf. We reached out to you directly to advise of this and to also let you know that you are still within the refund timeframe, that we've gone ahead, cancelled the billing and refunded the last sub fee. We sadly have no feedback on what about the service did not meet your expectations and we would love to hear more about that, should you wish to share it. It's disheartening to receive a 1 star review when there was no service failure on our end. We are open to any suggestions that you might have. If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Dec 1, 2025

Hey, VJ. You're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.

Response from Jack's Flight Club· Nov 21, 2025

Hey Edward Thanks for sharing this feedback. I have checked this out, I see that your account was checked and deleted by one of our team members back in August of 2025 as per your request. As the account was deleted we cannot access any information associated with the account as per GDPR. I also see that one of our team members is currently waiting on a response from you, so that they can look into further assisting you. I am sorry for your negative experience and I hope we can get this cleared up for you soon.

Response from Jack's Flight Club· Nov 4, 2025

Hey, Cherry. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.

Response from Jack's Flight Club· Nov 4, 2025

Hey, Jack. Yes, you're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do but we completely appreciate your feedback.

Response from Jack's Flight Club· Oct 29, 2025

Hi, Eunice. Thank you for giving us an opportunity to review your account further and look into your subscription query. We took a deep dive into your account details and subscription details to ensure there was no service failure. We do see your trial started on August 23rd 2025 and moved to an annual subscription on September 22nd 2025. When a cancellation is completed, it cancels on your account (from your Lounge), with our billing processor, which is Stripe and also in a separate application which is in charge of you receiving flights. We have checked all 3 and there was no cancellation found. If the cancellation was completed and failed, it meant that all 3 applications failed separately from each other. While this is completely possible, because technology, it is highly unlikely that all of them failed to recognize the cancellation request. You would have as well received a confirmation sent to you and it would have been noted on your screen that the cancellation was done. We are unable to provide a refund of your annual fee because your contact request to us was outside our 14 day refund timeframe. We have also advised that your case was reviewed by our management team. We also aren’t able to provide personal contact details for our CEO and as we’re a private company, there isn’t a specific ombudsman for subscription services like ours. You are always welcome to seek independent advice if you wish to take this further. We are truly sorry that we aren't able to close the case with your desired result. But if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Oct 21, 2025

Hey, Mark. Thanks for taking the time to leave your review. We would have loved an opportunity to investigate your account to ensure there were no service failures. Sadly, the request for the details to find your membership was not correctly updated from your end, so we were unable to make a thorough check. We can confirm that we do not sneak nor hide any sign up details. We pride ourselves on being very transparent with all sign up terms, noting dates and amounts several times on the sign up and cashier pages. As well, you have the option to cancel your sign up at anytime and if it is cancelled within 14 days of your payment, you are eligible for a full refund. We'd be happy to make any checks on your account and if you need anything else, please reach out to our Member Experience team by emailing: [email protected]