Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
569 reviews
Jack's Flight ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 337 reviews with 5 stars · Clear filters
A very personal service genuine and honest highly recommended
By Allison S.
Response from Jack's Flight Club· May 26, 2026
Hey, Allison! This means so much to us, thank you :) We truly appreciate your kinds words and also taking the time to leave this review. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
Very dissent service
By Daniel C.
Response from Jack's Flight Club· May 22, 2026
Hey, Daniel! Thanks so much for taking the time to leave your review :) We love knowing that you've been enjoying the flights and the service. If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
Up to date offers! They are very good!
By Godelief van den A.
Response from Jack's Flight Club· May 15, 2026
Godelief, thank you very much for taking the time to leave your review! We're so pleased to see that you love the offers and hope we may bring you even more amazing flights. Travel is really our passion and we work tirelessly to sift through flights to make sure we send out the very best. If you do need any assistance, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
I am raising a Chargeback / Section 75 claim against Jack's Flight Club for an unauthorized subscription auto-renewal. The merchant has Breached Contractual Terms and violated the Digital Markets, Competition and Consumers Act 2024. The merchant explicitly admitted in writing that they sent the mandatory pre-renewal notification to an incorrect email address that does not belong to me. Because they failed to send the notice to the contractually registered address on my account, I was denied my legal right to cancel the subscription before the funds were drawn. The merchant is refusing to refund the charge inspite reminding failing to provide proper response or reason for not refunding membership charges .
By Mr Vishva S.
Response from Jack's Flight Club· May 22, 2026
Hey, Vishva. Thanks for getting in touch and giving us an opportunity to go through the details of the case. We have reviewed your subscriptions as well as the correspondence with our Member Experience team. You contacted us on March 01st 2026 and requested that we cancel your subscription. The agent located the account with the email you wrote from, cancelled and refunded it, as you were still within the 14 day refund time period. This was a renewal from February 23rd 2026, which initiated from a trial on November 25th 2025. We will call this membership B. You then contacted us on March 31st 2026 and asked for a breakdown of your membership details. This was provided to you, with the email addresses associated with the accounts. You were advised that you had a prior account under a different email address from membership B, which was a renewal on March 05th 2026 and it stemmed from a trial on December 05th 2024. We will call this membership A. This was the second renewal on this subscription, the first renewal was March 05th 2025. When the renewal reminder would have been sent, it would be sent to the email that was added when you created the account. Sadly, we would have had no way of knowing that you would not have access to it and the reminder is automatically sent to the email on file. When you advised that you did not have access to the email, it was updated to match the one you stated should have been the correct email. Unfortunately, that renewal was outside of the refund timeframe and we could not grant a refund for membership A. We informed you of this, gave the reason why, gave detailed breakdowns and screenshots from your subscription. We completely respect your right to seek further help regarding this. We hope that we have been able to further clarify the details of your memberships and that the reason for the denial on your second refund request is clearer. If you need anything else regarding your account, please let us know.
Excellent customer service! Really friendly and fast
By Mark H.
Response from Jack's Flight Club· May 12, 2026
Mark, we are so thankful for this review :) We expect nothing less from our Member Experience team and we're so happy that your query was resolved quickly! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Options for flight deals made easy
By Karen M.
Response from Jack's Flight Club· May 8, 2026
Karen, thank you so much! We're thrilled to see this :) Our Navigators spend hours researching flight deals and individually writing our flight emails, to make sure we make the process as easy as possible for you to book and that you have all the info you need about the trip. We hope you book many wonderful deals and when you do, please remember to send us a Postcard!
Works for mew
By Ian W.
Response from Jack's Flight Club· May 8, 2026
Hey, Ian! Thanks so much for leaving your review and letting us know that the Club is working well for you!! We love knowing you've been enjoying the flights and if you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected] :)
Excellent customer service with prompt responses to any queries.
By Keith
Response from Jack's Flight Club· May 6, 2026
Thank you so much for leaving this review, Keith! Our Member Experience team is top notch, if we do say so ourselves and we're so pleased to see they were able to assist you efficiently. Just what we'd expect from them :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
