Jackets CreatorReviews of jacketscreator.com

1N540 River Drive, Glen Ellyn, Illinois

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3.1/ 5

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308 reviews

Jackets Creator3.1Average

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About Jackets Creator

Jackets Creator is the best place from where you can purchase authentic leather outfits. The designing of garments are based upon Movies, Superheroes, Celebrities and Television series. Our specialty is to deliver jackets according to your expectations...

Jackets Creator (jacketscreator.com) has 308 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.

Also known as: jacketscreator.com
Website: jacketscreator.com
Category: Clothing & Underwear
Location: Glen Ellyn, Illinois
Listed on The Fair Hearing: 2026

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Sep 24, 2024

Horrible customer service

I was given a delivery date that would worked for a vacation we were taking. Upon finding out that date was changed I contacted you to find out if there as a way to expedite the order. I was told not possible, I asked to cancel the order and I was told there would be a 40% fee for cancellation of an order that had not even been shipped. When I said I would just return it I was told I would be charged a 60% restocking fee. The jacket arrived after we returned from our trip an additional 4 days after I was told it would arrive the second time. In the meantime I had the expense of having to get a replacement jacket for our trip. I can honestly say I don’t think I have experienced such poor customer service and will be sure to let your potential customers know of my experience! If you would have met the original delivery date shown this whole thing would have not been an issue and I would not have been put in a position of having to find an alternative at the last minute for a Halloween cruise. And at the end of the day it was even delivered four days after the second delivery date and almost two and a half weeks after the original date. The whole experience let me with a bad taste and an expensive jacket I no longer need.

By Bob U.

Response from Jackets Creator· Sep 25, 2024

We handle all items as pre-orders, with stock materials available. When we receive orders, we process them. We have more than 18,000 products, so we cannot keep everything in stock. When you requested to cancel your order, it was already in the stitching stage. This is why, as per our policy, when an item is canceled during this stage, deductions are made, as canceling at this point incurs losses for us. This is why we advise every customer to make sure to read the policy before placing an order. https://www.jacketscreator.com/return-exchange-policy/ https://www.jacketscreator.com/shipping-policy/