I waited months for my delivery and…
I waited months for my delivery and contacted them to find out where it had got too. First they said that the delivery guy may not have updated the tracking, then they said to wait another 4-5 days, then I contacted again and they said they'd get back to me within 2 days. Which they did, but when they did, they sent me the proper tracking link for Royal Mail and said it was with the local depot and that Royal Mail had tried to deliver it. I checked the tracking link that they had sent and it said that it had been at the depot too long so was being sent back to the sender! So i never had a chance to receive it. I later found out that the customs charge had not been paid (an extra £13.76) hence why it had never been delivered. So i would have been expected to pay an extra £13.76 if i had had a chance to pick it up from the post office! I asked for a full refund from Ivy and Wilde including shipping costs as felt this was entirely their fault and they refused and only refunded my minus shipping costs! Terrible company, DO NOT USE! They have also rebranded to Art + Interior and i wouldn't be surprised if this is because of bad reviews on the previous brand.
By Tess
Response from Ivyandwilde· Feb 28, 2020
Hey Tess, We're sincerely sorry. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. I would request you to kindly reach out to us at [email protected] and share your issue with details and we will make way to provide you the store credit or a coupon of remaining amount and will also make sure you never have to face such inconvenience ever again Looking forward to your mail.