It’s supposed to be enough for 12 weeks…
It’s supposed to be enough for 12 weeks at a cost of $150. Well I used it exactly as prescribed and it only lasted 7 weeks. They want to charge me for a partial refill. If I paid for 12 weeks worth why didn’t I get 12 weeks worth. This company is a scam.
By Tony C.
Response from Twofold· May 25, 2026
Hi Anthony, We understand the frustration here and appreciate the opportunity to clarify. After receiving your initial messages and reviewing the usage described, we actually agreed that the bottle ran out sooner than would normally be expected based on the usage you shared with us. Because of that, our initial response was to immediately offer help with an early refill order so you wouldn’t be left without treatment, and we asked how you’d prefer for us to proceed. Instead of a refill, a cancellation was requested, which we processed immediately. One thing that’s important to understand is that hyperhidrosis treatment usage can vary from person to person depending on treatment area, severity, and application amount. Some patients use treatment on multiple or larger body areas and naturally go through product more quickly, which is why we work with patients individually when situations like this come up - whether that’s revisiting treatment guidance with the dermatologist, helping with refills, or offering different bottle options for patients who consistently require more product over time. Patient feedback is also something we take extremely seriously and actively build around. In fact, some of our newer multi-bottle options and packaging improvements were introduced directly because of feedback from patients who needed more flexibility with usage while still maintaining an accessible monthly cost. We also want to directly address the “scam” concern: Twofold is a legitimate telehealth company focused specifically on hyperhidrosis care. We work with board-certified dermatology providers and fully licensed partner pharmacies, offer a money-back guarantee, and have helped thousands of patients access treatment for excessive sweating. The company was founded by someone who personally struggles with hyperhidrosis, which is why feedback like this is taken extremely seriously internally. We also immediately reached out via both phone and message to further address these concerns directly, and we’d still be happy to speak further if you’re open to it. Please feel free to reach out at (628) 201-6812 or [email protected]. We look forward to hopefully having the opportunity to better clarify the situation directly. Warmly, The Twofold Team