It was fast
It was fast. They responded quickly when I needed to change my address.
By Mollie Schmal C.
Sunday, November 8, 2026 · Customer reviews of US businesses
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119 reviews
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Italic (italic.com) has 119 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 78 reviews with 5 stars · Clear filters
It was fast. They responded quickly when I needed to change my address.
By Mollie Schmal C.
I received an incomplete order, and after a quick few emails with customer service the rest of my order was shipped! A good customer service experience and a high quality product, I will buy Italic again!
By Luke
responsive, fast, solved my issue
By Birdie the Saint B.
Quick friendly response!
By Joley
Michael got back to me immediately and resolved my problem.
By Roseanne
Very fast reply with a thorough and friendly explanation to my complaint.
By MAS
I had a return to take care of and a complication with a credit card. Both situations were taken care of with ease and promptly. Thank you so much!
By Celeste
I love my first set of towels from Italic so placed an order for a few more. I realized right after I hit the "order" button that my new address hadn't updated. I tried to stop the transaction but it was too late. I immediately emailed customer service about the error. The rep was unable to change the shipping address but came up with a great solution and I am looking forward to my order. I really appreciate the generous and flexible approach to solving my issue. Beautiful quality towels with wonderful customer service! I will be purchasing from Italic again and recommending them to friends.
By Yvette R.