ItalicReviews of italic.com

I have ordered a few things from this company and liked them until I tried to return two items. I get a automated response saying I can return it, but then the return was denied? I cannot get a hold of anyone to answer why they are refusing the return. Then the other return they had me set-up a date and I get an automated email to add the shipping label to the box, however they never sent the shipping label and now I've missed the return pick-up spot. I will not be ordering from this company, again.

Saw the website was having a sale so I decided to trying out a few things. However, the clothes were cheaply made and sweaters were paper thin. With the price they’re selling, better buy at Uniqlo or Banana Republic for same or even better quality with better prices. I returned 3 out of 4 items and the return process was a hassle. There was no phone number for costumer service so I had to emailed them and had to wait several days to get a response. The back and forth process was super annoying and frustrating. The 1 item I kept was a final sale so could not return it. But after only Wa earring it one time, a hole already ripped on the shoulder. A waste of money. Do not buy from them.

I loved the concept of this company as well as their range of beautifully presented product offerings - which finally convinced to try them out and buy their linen sheet set. Their nice-looking website presentation, seductive language, and high Trustpilot score made me overlook the basics - no customer service phone number or any type of satisfaction guarantee. Both of these issues came into play when I found that the expensive queen size linen sheets did not fit my queen size bed, and each night we ended up rolled up in our new sheets like mummies! First, everyone needs to understand the frustration of dealing with an online retailer that has no phone number - even Amazon has a phone line for returns to allow you to quickly deal with returns. Without a phone, the back and forth is time-consuming and ultimately frustrating - especially as italic handles their service. Italic only has email and text; so I picked text which seemed the faster option but they have very erratic handling of the texts - some times responding right away...and then not for days. But it was clear from the start that italic has no customer satisfaction concerns and does not want to even deal with the topic of returns - hence no phone number. Even after taking the time to text, they informed me that they only take back returns that are unused, unopened, and unwashed...which is basically a joke when the sheets instruct you to wash before using and how can you know if they fit and perform until you use them!! In addition, even if you met their ridiculous standard, they still will charge a "return fee". So in the end, I am stuck with a nearly $200 linen sheet set that I cannot use. Despite their upscale look, italic's lack of a real customer service program shows that they are basically a fancy-looking internet scammer. Anyone interested in being a real retailer understands the long-term value of customer service I will NEVER deal with them again and advise all my luxury-loving, internet shopping friends to steer clear no matter how nice the photos look!! Hopefully this Trustpilot review will also help others be forewarned as well - I wish that I had actually read the reviews instead of trusting the score :(

Never received items. Unhelpful customer service unwilling to provide a solution to two separate failed orders on their end. I had a package that just never arrived, and then reluctantly tried to purchase a replacement from them. Cancelled without explanation after waiting almost a week for item. Customer service just gives typical “we greatly apologize” responses while attempting to give you store credits - no adjustments or solutions to ensure that the next order will be fulfilled quickly or at all. I’d rather pay full retail price for an item with the assurance of delivery and quality customer service who knows how to treat and retain customer base.

I bought a sweater labeled 100% cashmere. After wearing it a few hours and seeing how it deteriorated , piling, and did not feel at all like cashmere I took it to a yarn shop where i was told it was definitely not cashmere. I returned the sweater and italic refused reimbursement. This has been reported to the FTC for fraudulent labeling.

AWFUL! THIS IS YOUR WARNING. Customer service is a joke. I ordered an EXPENSIVE necklace for my wife for her birthday & it came a week late, 100% tangled. It had at least 10 tangels that were impossible to fix. I was pissed. I contacted customer service 3 different ways within 5 min of receiving the package. Over a week, I probably sent a dozen+ messages. THEY NEVER REPLIED. Their texting is the worst, as someone replied DAYS later & I kept having to send "???" for them to reply. No one ever helped. I literally had to pester them for DAYS & on live chat, I got a response from "Jeric" who was unapologetic & robotic. I work an insane, difficult job & barely have time for anything let alone attempting to get a reply from a joke of a company. Anyway, Jeric blamed ME for the necklace being tangled and said I can send it back via UPS (nowhere near me) but they are going to investigate to ensure that I didn't cause the damage, and, if they determine after a week, this was not caused by me, then they'd give me a refund. I asked to speak to a manager, was told I'd get a response a day later. DAYS later, I got one saying the same thing: she blamed me, said that they don't believe that they sent it bad, it is likely my fault, & they are going to investigate it & MAYBE refund me. SERIOUSLY? I have shopped at hundreds of stores & many times items have came damaged, & NEVER has any store blamed me & not accepted responsibility. Also, the necklace was insanely cheap and WAY smaller than in the photo. I will NEVER shop at this place again. They lost a customer. FOR YOU READING THIS: I know that you may be interested in the items so customer service doesn't matter, but if there is an issue, you WILL NOT be helped, so I don't recommend ordering from somewhere that won't help you if something goes wrong. Customer service is #1. Order elsewhere.

Italic is a legitimate scam. I am a paid user. Their archaic systems have no way to update it to my new email. Emails aren't received from it to their CRM. They are taking my money and no one in their customer service is attempting to make this right. That's before even getting into their abysmal products. All of them wear way faster than their luxury counterparts. And because of their UNREACHABLE customer service - it is not worth the steep discount WHATSOVER. Steer clear. Buy the real brands! Put these monsters out of business.

I have had several issues with delivery, customer service actually responding and following through on what they promise. This last order was only partially shipped, I have emailed twice to get an update with no response. And the membership is 100% not worth it, there is no benefit to having it over non members. Save your money!