Islamic Wall Art Store (IWA Concept)Reviews of islamicwallartstore.com

Response from Islamic Wall Art Store (IWA Concept)· Oct 14, 2022

Salam Sayed, The product you have bought is tempered glass wall art with hanging bracket in the back. As seen in the product pictures and product description it does not have any frame. The tempered glass which is used is high quality. Sorry to hear you did not like your product. You can return it according to our return policy. Best regards.

Response from Islamic Wall Art Store (IWA Concept)· Sep 21, 2022

Salam Ali, I am very sorry to hear about your experience. We are striving to provide best possible service and customer experience. I see you have ordered from Canada. We understand you may not like your product, but we are trying hard to represent the most accurate product pictures in product listings. If you have any damage during shipment please inform us and we can correct the situation. Best regards.

Response from Islamic Wall Art Store (IWA Concept)· Sep 1, 2022

Hi Waqar, Sorry to hear about your experience. The mechanism of the clock rarely can get loose during the transport. I hope you can easily fix it only by turning the small screw in the front. If not please do not hesitate to reach us. And you can always refer to return and exchange policies. Best regards.

Response from Islamic Wall Art Store (IWA Concept)· Sep 1, 2022

Merhaba Canan Hanım, Memnuniyetsizliğinizi duymaktan üzgünlük duyuyoruz. Ürüne ve kusurlara ilişkin, WhatsApp veya Mail üzerinden ulaşmanızı istirham ederiz. Teşekkürler

Response from Islamic Wall Art Store (IWA Concept)· Aug 9, 2022

Hi Sitara, Thank you for taking the time to leave us a review, and we’re sorry to hear about your experience. We care deeply about the satisfaction of our users, and we want to address any issues we can in order to improve. I have checked and the item you have bought is tabletop decor. Which does ont require installation. The material used in the product can be found in the description. You can refer to our return/refund policy if you are not satisfied wit the product. Thanks again, IWA Support Team

Response from Islamic Wall Art Store (IWA Concept)· Jul 28, 2022

Hi Shaz, We are sorry for your experience you had. Rarely customs takes longer to resolve incoming exports and may need customer contribution regarding documents etc. We need some patience regarding this. We need your patience to resolve this issue, but we never let our customers down in the end. We would send a refund or replacement if the issue is not resolved. Best regards.

Response from Islamic Wall Art Store (IWA Concept)· Jul 8, 2022

Salam Farzad, We are sorry for your experience, We generally reply within minutes. Can you share where you have reached us through. Also, rarely we have issues with shipping companies, this is the biggest con of e-commerce. We ask your patience to resolve your problem. Best regards.

Response from Islamic Wall Art Store (IWA Concept)· May 19, 2022

Salam Arzu, We are very sorry for your experience. There seems to be a mistake on our side. We certainly answer all customer inquires. Let me check out what went wrong on our side and turn back to you. Best regards.