Islamic Wall Art Store (IWA Concept)Reviews of islamicwallartstore.com

Response from Islamic Wall Art Store (IWA Concept)· Aug 2, 2025

Bonjour Stephane; Nous avons envoyé votre commande via FedEx (882924362938). Ils ont essayé de vous la livrer à deux reprises, mais n'ont pas pu le faire car l'adresse indiquée était fermée. Pourriez-vous retirer votre colis au centre FedEx de SORGUES, en France ? Ou pourriez-vous contacter le centre FedEx le plus proche ? Cordialement. Islamic Wall Art Store

Response from Islamic Wall Art Store (IWA Concept)· Jul 4, 2025

Salam Abdullah, I hope this message finds you well. My name is Fuad, and I am the head of customer support. I sincerely apologize for the experience you have encountered regarding your order. We take customer security very seriously, and our team of 4-5 online customer service representatives is dedicated to ensuring the safety of our customers and preventing any potential fraud. In your case, our security checks indicated some discrepancies with your order. Our team attempted to reach you via the phone number you provided through WhatsApp to verify your order, but unfortunately, we did not receive a response. Following this, we reached out via email requesting a copy of your ID to confirm your identity. However, since we did not receive the requested identification, we had to cancel your order. The reason for our caution was due to the billing and shipping addresses being from different states, which raised concerns that your credit card may have been used for an order placed by someone else. Despite this situation, I would like to assist you in placing your order again. I will personally oversee the process to ensure everything goes smoothly. Please let me know how you would like to proceed, and if you have any further questions or concerns, feel free to reach out. Thank you for your understanding, and I look forward to resolving this matter for you. Best regards.

Response from Islamic Wall Art Store (IWA Concept)· Jan 4, 2025

Dear Mriam, Thank you for sharing your feedback. We’re sorry to hear that the product didn’t meet your expectations in terms of size and quality. Customer satisfaction is very important to us, and we want to ensure you’re happy with your purchase. If you’re not satisfied, we’d be happy to assist you with a return and a full refund. Please reach out to our customer service team at [email protected], and we’ll guide you through the process. Your feedback is invaluable to us as we continuously strive to improve our products and services. Thank you for giving us the opportunity to make this right. Best regards, Hussain Co-founder Islamic Wall Art Store

Response from Islamic Wall Art Store (IWA Concept)· Aug 4, 2024

Hi Athar, Sorry for the delay of the delivery. Hope you have received and happy with your order. Best regards.

Response from Islamic Wall Art Store (IWA Concept)· Jun 22, 2024

Hi Bibi, We are sorry to very sorry to hear our product did not meet your expectations. We are striving to resemble the exact nature of the product in the product images and use actual images than renders. We could not find your order number, feel free to reach out for further assistance. Best regards.

Response from Islamic Wall Art Store (IWA Concept)· Jun 3, 2024

Salam Nishat, sorry to hear about your experience with us. There must be a misunderstanding. I could not find your order number, can you kindly contact with us for a resolution. Best regards,

Response from Islamic Wall Art Store (IWA Concept)· Apr 18, 2024

Salam Awa, So sorry to hear about your experince, shipping damages are covered by us, please contact us for a replacement. Best regards.