InyouthsReviews of inyouths.com

It is unfortunate that I must warn buyers about InYouths terrible shipping practices and lack of customer service but they have left me no other choice. My mirrors took 4 months to arrive at my house and then they sat for another 3-4 months awaiting install due to construction delays. Once we opened the packaging we noticed they were both broken at the corners. After contacting customer service, I was given a 25% discount on new mirrors but no replacements or full refund. How could I honestly spend another 750 dollars hoping the mirrors aren’t broken during shipping? Good thing Home Depot has almost the same mirror for less than half the cost (I have photos on Google Reviews). And shipped without a scratch in the last 2 weeks. This is why I am now writing a review because I can confirm my new mirrors from Home Depot were packaged better and arrived without a scratch. You can spend 1,000 for broken mirrors from InYouths or get almost the same mirrors from Home Depot for 375 dollars. Hopefully InYouths can figure out how to package a mirror for shipping before more angry customers take their business elsewhere. Buyer Beware!

It took 6 months to receive 1 of 2 mirrors… When the crate arrived with the second mirror, it was empty. Reordered the mirror with a clock. I had to pay an additional $45 for the clock. Really? Good customer service would have waived the additional fee for delay after delay. Four months later, the mirror arrived without a clock. Ten months after purchase date, I have both mirrors but, no clock. Ridiculous!

Mirror showed up very damaged and I refused delivery. The box was not even viable, and without even opening anything I could see the mirror and damage to it. Unfortunate as I would like a new mirror and need it soon. Would love someone to contact me about this so we can get it rectified and get this right! I have several more to buy for my home renovation.

We have only recieved one mirror out of the eight we ordered last year.

It was generally OK up to the shipping. The shipping time took too long, was passed between carriers, and the mirror arrived broken. I'm anxious to see how long it takes to get a replacement. 06/21/23 Update - I've reduced my rating to one star as their customer service is virtually nonexistent. I've called and emailed without a response other than "I'll create a ticket and you'll receive a response within 24 to 48 hours." Of course the response doesn't come. I have serious doubts about the viability of InYouths and am beginning to think they're a scam. Thinking about contacting the California Attorney General's Office Consumer Fraud Division and reporting them. 07/03/23 The replacement mirror arrived on June 30, 2023, and it too was broken. Delivery was refused and it was returned to the carrier. Email sent to InYouths advising them of the second broken mirror and requesting full refund of purchase price. Email from InYouths received last night notifying me that I would be receiving a full refund to my credit card and to allow 1 to 3 days for it to process. I will update again IF the credit card refund is processed. 08/12/23 Update I have received my refund for the broken mirror.

THIS IS A SCAM. THEY TOOK MY MONEY IN JANUARY AND NOW WILL NOT GIVE ME A STATUS OF MY ORDER OTHER.

I ordered my mirrors (5) back in December 2022 and still waiting. I found out too late that everyone is having this problem. But I see some receiving their orders. Still concerned its a scam. Should have ordered local and paid more to get it in a reasonable timeframe. Customer service thru email is sketchy as well with no definite answers. Very frustrating.

Paid to expedite my mirror & now its past the original delivery date & still don't have it. Only received 1/2 of my expedited money back. Mirror is coming directly from China & dealing with InYouth is like dealing with a bunch of 2 year olds.