Inventory SourceReviews of inventorysource.com

Response from Inventory Source· Mar 6, 2019

Hi Abhishek, We’re sorry to hear you have had such a negative experience with Inventory Source. We would never consider ourselves a scam in the slightest, and we have hundreds of customers who would agree. Please keep in mind that we are not the supplier but simply the tool that connects the supplier into your ecommerce platform, so we do not ship out the actual products. In the past few months, we have experienced extensive growth within our customer base, so we’re sorry that you have felt our customer service has not met your expectations. We are working hard to fix this problem and to make sure every customer is served in the quickest, most efficient way possible.

Response from Inventory Source· Mar 6, 2019

Hi Sarah, We’re really sorry to hear you had such a negative experience with Inventory Source. You mentioned that customer service is non-existent, that our phone number is a recording and that we don’t respond to emails (support tickets). While we are not perfect by any means, we pride ourselves in having an average response time of 3 hours for emails (24/7). We also offer scheduled calls for anyone who needs to speak with someone in person, which can easily be scheduled on the contact page of our website. You can even schedule it same day during our business hours. Within the past few months, we have experienced extensive customer growth and are working hard to improve our processes to better serve customers going forward. You mentioned that one of your suppliers didn’t know who we were. We are integrated with over 200 suppliers (some for over 10 years), and within these suppliers there can be dozens or hundreds of employees. Although we work diligently at maintaining relationships with all suppliers, our services may not be as widely known across some. I’m sorry you feel your integration process was difficult, but some suppliers charge certain fees in order to be able to source from them at their lowest price point. Most do not. We can not control this fee as we are not the actual supplier and act simply as the integration software. We have happily issued refunds for customers that are not happy with their integration setup or haven’t used their integration in the first 30 days plenty of times. We are by no means a scam company, and seek to earn our thousands of customers’ business on a month/month basis. I can assure you if we were a scam we wouldn’t still be here 15 years later.