Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
437 reviews
inthecloudsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
On-demand custom vinyl records, printing and merchandise solutions for bands, brands, small businesses and anyone looking to put audio on vinyl. We do EVERYTHING in-house and can make changes to your custom products in your order right up until it ships out the door. Contact [email protected] with your order number if you need any assistance or have questions about our business.We specialize in short run lathe cut vinyl records in 5in, 7in, 10in, 12in, and 2XLP sizes. We offer multiple colors and shapes to make your vinyl record truly unique and personalized.intheclouds is part record label, part art project that was dreamed up in an unfinished basement in Central NJ.We were founded in 2011 with the goal of using outside the box ideas to create unique and collectible vinyl experiences that would thoughtfully showcase the actual music on the records we put out. In 2017 we refocused our in-house services to offer on-demand solutions. Order only what you need -when you need it - and eliminate additional inventory created and wasted when ordering manufacturer minimums.
intheclouds (intheclouds.io) has 437 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 173 reviews with 1 star · Clear filters
The product I did receive, was good quality. The problem is that they got my order wrong. Their customer support might as well be nonexistent. They respond to your emails saying that they are looking into it, but after 2 weeks of hearing that, I doubt they are doing anything. Terrible service. I'm disputing the charges. DO NOT USE THIS COMPANY!!!!
By Cameron V.
Order was wrong and have not received any help what so ever
By Adam C.
The order took over a month to ship, and I had designed a cd case as well and only got the cd with a paper case. Not worth the money. They did write a cute note though!
By Vivian
I ordered two custom CDs. They were identical, so it should not have been a difficult order. They only sent me one, and after I emailed twice, they have not given me a proper response, and clearly do not place urgency on correcting serious mistakes like this. I’ve given them time, but they seem to have ignored or forgotten, which is extremely frustrating. I planned to gift them both to different friends, and this service is ruining that hope. If you see this, please make an effort to fix this.
By Jacob P.
There was a zoom over the whole of side A of the record, rendering it unplayable, i do not understand how they sent this to me, when i reached out to customer help, they deferred to a random return / claim manifest site… where i needed to send back in OG packaging etc etc anyway rendering it impossible solve my issue! I do not need to return it? I paid for a service they did a lousy job without any quality control and now need to make it right.
By RDW
Run fast the other way and keep your sanity and money safe. Maybe it's a crapshoot, but three out of three bad experiences is hard to find a silver lining in. The graphics/printing output is enviable, but the sound output can be iffy, and the customer service is downright deplorable. "We'll get back to you soon" is a promise that rarely, if ever, happens.
By Buyer B. W.
I placed an order for a vinyl through your website 6 months ago. It was meant to be shipped 6 months ago to the UK. However, upon tracking the delivery with DHL, it appears that the package was mistakenly shipped to Englishtown, USA, instead of my UK address!! I have emailed about this before to no response or help. I paid for insurance too. Feel scammed!
By Alexandra N.
The sleeve wasn’t good equality , the paper used it’s so thin and it can be bend easily
By brayant R.
